Hi, I’m
SHELLI DIEVENDORFF
Administrative Assistant/ Bank Teller
Prescott,AZ
Summary
Friendly receptionist well-versed in coordinating paperwork, payments, and information to support office operations. Goes beyond basic requirements to help staff be more efficient and on-task. Good at welcoming guests, answering questions, and anticipating needs. Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seeks opportunities to improve customer relations and increase efficiency in fast-paced settings. Works well under pressure, and works well in group settings as well as alone if needed. And multitasking to handle diverse job needs. Also a trained and motivated Bank Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
9
years of professional experience
Work History
U.S. Bank Prescott, AZ
Bank Teller
05.2023 - 10.2023
Job overview
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Sold and cross-sold bank products to new and existing customers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Reconciled cash drawer and resolved discrepancies.
Nyla' D Salon & BoutiquePrescott, AZ
Front Desk Office, Front Desk Receptionist
12.2022 - 02.2023
Job overview
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules
- Verified guest payment and contact information.
- Delivered reliable customer service to guests upon arrival.
- Greeted, assisted and directed visitors with professional attitude.
- Kept front of house clean and orderly.
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
- Kept lobby organized, neat and stocked with reading material.
- Scheduled and directed office staff in daily work assignments to maximize productivity
- Collected and processed supply and equipment orders.
Ulta Beauty IncCosta Mesa, CA
Customer Service Sales Representative
09.2015 - 11.2017
Job overview
- Answered customer questions about products and services and recommended appropriate solutions. Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers. Educated customers on product features and technical details to highlight benefits. Entered,updated and maintained comprehensive and up-to-date customer information in
- CRM database. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Reset store displays for special events and seasonal merchandise changes. Listened to customer needs to identify and recommend best products and services.
Massage Envy SpaHuntington Beach, CA
Retail Sales Associate & Manager
02.2015 - 10.2015
Job overview
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention. Helped customers by answering questions and locating merchandise. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items. Initiated friendly conversation with customers to determine level of assistance required. Followed company policies, rules and procedures to promote company goals and maintainsafety.Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment. Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise. Answered questions about current promotions and resolved issues according to store policies. Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty. Engaged positively with each customer,providing professional and polite support for sales and service needs. Responded to customer questions about products and services. Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
The Joint ChiropracticHuntington Beach, CA
Junior Wellness Coordinator
07.2014 - 12.2014
Job overview
- Created educational materials on wellness related topics such as exercise, nutrition and stress management. Cultivated strong relationships with vendors and internal staff. Designed and implemented schedules, standards, processes and policies for comprehensive group fitness programs. Improved program participation numbers by using successful outreach strategies, member incentives and referral drives. Developed budgets and established staff policies. Created new programs focused on key groups and types of support. Trained staff on new fitness industry developments and updated practices or techniques aimed at providing comprehensive, current and broad-spectrum health and fitness solutions. Managed fitness and recreation facilities, verifying safe and clean facility and equipment.
Education
Coast High School Huntington Beach, CA
High School Diploma
09.2008 - 2023.05
Skills
Deposit and withdrawal management
undefinedTimeline
Bank Teller
U.S. Bank
05.2023 - 10.2023
Front Desk Office, Front Desk Receptionist
Nyla' D Salon & Boutique
12.2022 - 02.2023
Customer Service Sales Representative
Ulta Beauty Inc
09.2015 - 11.2017
Retail Sales Associate & Manager
Massage Envy Spa
02.2015 - 10.2015
Junior Wellness Coordinator
The Joint Chiropractic
07.2014 - 12.2014
Coast High School
High School Diploma
09.2008 - 2023.05
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