Summary
Overview
Work History
Education
Skills
Software and equipment
Training
Timeline
Generic

Shelli Echave

Bisbee,AZ

Summary

Experienced Release Manager, Service Delivery Manager and IT professional skilled in Project Planning, Service Delivery, Database Administration and Systems Analysis. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented Release Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations.

Overview

36
36
years of professional experience

Work History

Senior Release Manager

Ellucian
08.2023 - 07.2024
  • Documented and communicated approved release content
  • Ensured all changes are following Release Management process for all planned updates
  • Ensured compliance for planned updates
  • Gathered required information for contracted SaaS product provisioning and created projects for all tasks necessary to complete provisioning
  • Coordinated with customers, networking, R&D and cloud operations teams to ensure timely delivery of contracted SaaS product.

SaaS Service Delivery Manager

Ellucian
03.2020 - 08.2023
  • Managed the delivery of services to clients and ensure they meet the agreed service level agreements and operational level agreements
  • Identified and rectified service delivery issues, including conducting root cause analysis
  • Developed and implemented service improvement plans
  • Managed client relationships and handled clients’ expectations
  • Prepared and presented regular and accurate reports to stakeholders
  • Maintained communications to clients regarding planned upgrades.

Senior Consultant – Database Administrator

Ellucian
03.2018 - 03.2020
  • Planned, organized and performed the maintenance of the administrative software and enterprise database in support of Banner ERP
  • Applied Banner 8 upgrades
  • Applied and deployed Banner 9 Admin Page and Self Service upgrades
  • Installed and configured ESM for Banner environments
  • Installed and configured Tomcat and WebLogic application servers to support Banner 9 applications
  • Worked with various Ellucian clients to provide DBA services as needed to include future project planning, database monitoring, Oracle upgrades, installation and configuration of Middle Tier applications for INB and SSB and configuration of Job Submission
  • Provided recommendations for sizing and application distribution to ensure best performance for Banner 9 Applications
  • Helped clients understand roadmaps for new functionality and plan appropriately
  • Collaborated with peers to develop useful documentation and installation procedures to streamline the installation and upgrade process
  • Provided knowledge transfer to clients after installation and configuration are complete
  • Worked with functional consultants to ensure Banner 9 environment is ready for training engagements.

Database Administrator

Fortitude Systems
01.2016 - 03.2018
  • Contracted with Ellucian to provide remote DBA services
  • Planned, organized and directed the maintenance of the administrative software and enterprise database in support of Banner ERP; Applied and deployed Banner 8 and 9 software upgrades
  • Worked with various Ellucian clients to provide DBA services as needed to include database monitoring, installation and configuration of Middle Tier applications for INB and SSB, installation and configuration of Evisions software to integrate with Banner database.

Director of Administrative Computing

Cochise College
08.2004 - 01.2016
  • Directed and participated in the day-to-day operations of a centralized computer center, including planning, developing and maintaining administrative systems in support of Ellucian Banner ERP
  • Planned and implemented software and hardware purchases
  • Supervised assigned technical staff
  • Evaluated overall system performance; Oversaw and participated in the daily operations of computer services; Supervised, trained and evaluated staff members responsible for the delivery of technical support services
  • Oversaw and participated in the development of highly technical specifications for hardware and software to be utilized by the college; Reviewed, recommended and adapted purchased products for users; Installed, maintained and supported various 3rd party applications including Banner BDMS, Heartland ID carding system and Evisions Suite; Wrote data extracts for interfaces to various third party applications including Heartland ID system Created scripts used to automate assignment of Banner Security access levels Implemented and maintained an Aviation training tracking system used for reporting to FAA; Actively participated in troubleshooting and resolution of various issues related to Banner ERP updates.

Database Administrator

Cochise College
04.1999 - 08.2004
  • Planed, organized and directed the maintenance of the administrative software and enterprise database in support of Banner ERP; performed software implementations and updates; maintained security of the database and applications, implemented data access controls; created and maintained user accounts and data access
  • Monitored database and related tables to ensure proper sizing and table fragmentation status; ensured adequate system performance; managed disk and tape storage requirements to ensure proper performance; provided projections of usage so that storage requirements are appropriately planned
  • Established, implemented and monitored database backup procedures, including offsite storage
  • Coordinated and implemented two separate major operating system, database and Banner administrative software upgrades
  • Streamlined procedures to set up security of database
  • Coordinated and implemented servers running Windows and Oracle Application Server in support of deployment of Banner Self Service Applications
  • Note: Due to the inability to fill a vacant System Analyst position, I also contracted with Cochise College to perform the duties of Systems Analyst (11-2001 to 08-2004)

Systems Analyst

Cochise College
05.1996 - 04.1999
  • Designed, coded and executed programs for data extraction and manipulation; wrote programs to solve a variety of user problems; designed logical and physical databases; analyzed module interdependencies for ease of reporting and troubleshooting problems between modules
  • Reviewed project requests describing end-user needs; Attended specification meetings with project team to determine scope and limitations of project; reviewed and recommended system changes and/or enhancements
  • Developed data model describing data elements and utilization methods to enable end-user to understand how to access data; Assisted in implementation of Finance Module of Sungard BANNER; Performed DBA functions in the absence of DBA to include Oracle upgrades, Installation of Banner releases and maintenance of user security levels in Banner database.

Programmer/Analyst

Cochise County
06.1995 - 05.1996
  • Performed installation of system software and operating system upgrades; Assisted in conversion of existing software applications to new hardware platforms; Assisted users with software/hardware problems and software training; Designed and implemented new systems and changes to existing systems; Evaluated and developed procedures to improve departmental operations; Performed programming and analysis; Generated and maintained system software such as supervisors and networks; Provided PC support for users
  • Served as team leader in development and implementation of an indigent health care tracking system on an IBM AS/400, and in conversion of the Payroll and Financial applications for the County School Superintendent's office to a packaged software system on the AS/400.

Programmer/Analyst Senior

Cochise County
08.1992 - 06.1995
  • Oversaw the continuous operation of the mainframe computer system which included installation of system software and operating system upgrades
  • Consulted with user departments to design and implement new systems and changes to existing systems; Evaluated and prioritized user requests
  • Supervised programming and analysis staff and operations staff; Provided training to users and junior programmers; Supervised preparation of system and user documentation; Evaluated and developed procedures to improve departmental operations; Performed programming and analysis; Generated and maintaind system software such as supervisors and networks; Provided PC support for users
  • Served as team leader in development and implementation of an indigent health care tracking system on the AS/400; System analysis, design, coding, implementation and maintenance of a human resources package developed in LINC II on the UNISYS A series and configured for production to the System 80; Assisted in conversion of a financial and human resources package from the UNISYS System 80 to the AS/400.

Programmer/Analyst Journey

Cochise County
09.1991 - 08.1992
  • Designed systems and applications: provided user support; performed reviews of operating systems and corrected system problems; coded, tested, debugged and documented new programs; made modifications to existing programs; evaluated hardware and system level software; performed systems analysis
  • Served as team member in development, implementation and maintenance of a tax collection, reconciliation and bookkeeping system for the Cochise County Treasurer's office, served as team member in developing a record keeping system for the Cochise County Sheriff's office.

Programmer/Analyst Entry

Cochise County
09.1988 - 09.1991
  • Researched, coded, tested and debugged batch and on-line programs; Wrote Job Control Language; Prepared documentation and procedures; Assisted users in analysis of their needs and made suggestions for new systems and modifications to existing systems; Served as team member in development, implementation and maintenance of a time accounting system for the Cochise County Payroll department; Developed an Attorney's time tracking system for the Cochise County Finance dept.

Education

Associate of Applied Science - Computer Science

Southern Arkansas University Technical Branch
Camden, AR
05.1985

Skills

  • Technical documentation
  • Release planning
  • Requirements Analysis
  • Customer Service
  • Problem-solving abilities
  • Excellent Communication
  • Technology Implementation
  • Business Analysis
  • Relational Database Management
  • SQL Proficiency

Software and equipment

  • Oracle Database
  • Oracle SQL and PL/SQL
  • Oracle Forms Developer
  • RPG400
  • Query for As/400
  • RPG II
  • COBOL74
  • LINC II
  • JCL and CL
  • Argos
  • Intellecheck
  • Toad
  • Ellucian BANNER Student, Payroll, Position Control, Finance, Financial Aid and Accounts Receivable modules
  • Ellucian BANNER Web Products
  • BANNER BDMS imaging system
  • Microsoft Access
  • Excel
  • Word
  • FrontPage
  • Outlook
  • Hartland Payment Systems ID Suite
  • Evisions Suite
  • Dell 710
  • Dell 6850
  • Dell 2850
  • DEC Alpha 4100
  • Unisys System 80 Model 20
  • Unisys A series Micro-A
  • IBM AS/400
  • Red Hat Linux
  • Tru64 UNIX
  • Open VMS
  • ORACLE 8i
  • Oracle 9i
  • Oracle 10g
  • Oracle 11g
  • Oracle Application Server
  • TIP/3O
  • IMS
  • DBMS

Training

  • Red Hat Linux
  • Tru64 UNIX System Administration
  • Banner Student – Web for Students
  • Banner Student – Web for Faculty
  • Oracle Application Server Implementation and Installation
  • Oracle Database Administration
  • Oracle Enterprise Manager
  • Oracle Forms Developer
  • Oracle PL/SQL

Timeline

Senior Release Manager

Ellucian
08.2023 - 07.2024

SaaS Service Delivery Manager

Ellucian
03.2020 - 08.2023

Senior Consultant – Database Administrator

Ellucian
03.2018 - 03.2020

Database Administrator

Fortitude Systems
01.2016 - 03.2018

Director of Administrative Computing

Cochise College
08.2004 - 01.2016

Database Administrator

Cochise College
04.1999 - 08.2004

Systems Analyst

Cochise College
05.1996 - 04.1999

Programmer/Analyst

Cochise County
06.1995 - 05.1996

Programmer/Analyst Senior

Cochise County
08.1992 - 06.1995

Programmer/Analyst Journey

Cochise County
09.1991 - 08.1992

Programmer/Analyst Entry

Cochise County
09.1988 - 09.1991

Associate of Applied Science - Computer Science

Southern Arkansas University Technical Branch

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