SHELLI Jackson
Stratford,USA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
The Precision Financial Group
402N. Prospect St. Herkimer,N.Y. 13470
02.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Head Night Custodian
OESJ CSD
Saint Johnsville, NY, USA
12.2008 - 01.2023
- Record keeping and inventory management.
- Safety and security of school grounds inside and out.
- Coordinated with other departments to address facility needs, ensuring smooth operations across the organization.
- Improved workplace morale by fostering a positive and inclusive team atmosphere.
- Increased overall facility cleanliness by establishing clear expectations and guidelines for custodial team members.
- Provided exceptional customer service to building occupants, addressing concerns and resolving issues in a timely manner.
- Mentored junior custodial staff members, providing guidance on best practices and professional growth opportunities.
- Maintained inventory of cleaning supplies and equipment, ensuring availability for daily use.
- Evaluated performance of custodial staff regularly to identify areas for improvement or recognition.
- Contributed to the continuous improvement efforts within the department by offering suggestions based on experience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supervised supplies in inventory and submitted reorder requests.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Bus Driver
OESJ CSD
Saint Johnsville, NY, USA
12.2008 - 09.2020
- Highly commended by supervisor for cleanliness environment for the daily transportation
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Education
Associates - Business/accounting
HCCC
Herkimer, NY01.1995
Highschool Diploma - K-12
Oppenheim - Ephratah CSD
Saint Johnsville, NY01.1980
Skills
- Well rounded
- Friendly
- Quick learner
- Strong attention to detail
- Decision making
- Strong work ethic
- Ability to work alone or as a team
- Demonstrate good attendance and punctuality
- Skills to supervise and train developing employees
- Strong communication skills
- Office management
- Organizational skills
- Customer relations
- Data entry
- Scheduling and calendar management
- Document management
- Mail handling
- Relationship building
- Inventory control
- Documentation and control
- Financial tracking
- Meeting planning
- Information protection
- Computer skills
- Scheduling and coordinating
- Decision-making
- Customer relationship management
- Professional and courteous
License
I currently have my P&C license.
Timeline
Office Manager
The Precision Financial Group
02.2023 - Current
Head Night Custodian
OESJ CSD
12.2008 - 01.2023
Bus Driver
OESJ CSD
12.2008 - 09.2020
Associates - Business/accounting
HCCC
Highschool Diploma - K-12
Oppenheim - Ephratah CSD