SHELLI Jackson
HBE Group
Stratford,USA
Work Preference
Overview
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
17+
Years of experience
Work History
06.2025 - 10.20254 Months
Insurance Agent
HBE Group | Dolgeville, NY
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
02.2023 - 06.20252 Years 4 Months
Office Manager
The Precision Financial Group | 402N. Prospect St. Herkimer,N.Y. 13470
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
12.2008 - 01.202314 Years 1 Month
Head Night Custodian
OESJ CSD | Saint Johnsville, NY, USA
- Record keeping and inventory management.
- Safety and security of school grounds inside and out.
- Coordinated with other departments to address facility needs, ensuring smooth operations across the organization.
- Improved workplace morale by fostering a positive and inclusive team atmosphere.
- Increased overall facility cleanliness by establishing clear expectations and guidelines for custodial team members.
- Mentored junior custodial staff members, providing guidance on best practices and professional guidance.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors .
12.2008 - 09.202011 Years 9 Months
Bus Driver
OESJ CSD | Saint Johnsville, NY, USA
- Highly commended by supervisor for cleanliness environment for the daily transportation
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
Education
Associates | Business/accounting
HCCC | Herkimer, NY, USA | 01.1995
HCCC - Herkimer, NY, USA
01.1995
Highschool Diploma | K-12
Oppenheim - Ephratah CSD | Saint Johnsville, NY, USA | 01.1980
Oppenheim - Ephratah CSD - Saint Johnsville, NY, USA
01.1980
Skills
Timeline
Insurance Agent
HBE Group
06.2025 - 10.2025Read more
Office Manager
The Precision Financial Group
02.2023 - 06.2025Read more
Head Night Custodian
OESJ CSD
12.2008 - 01.2023Read more
Bus Driver
OESJ CSD
12.2008 - 09.2020Read more
HCCC - Associates , Business/accounting
Read more
Oppenheim - Ephratah CSD - Highschool Diploma, K-12
Read more
License
I currently have my P&C license.