Driven by a results-focused approach, I excelled at Pitney Bowes, enhancing operational quality and employee performance through innovative programs and effective leadership. My expertise in Operations Management and Process Improvement, coupled with a talent for fostering team productivity and loyalty, significantly reduced turnover and operational risks, demonstrating my ability to solve complex problems and drive continuous improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.