Summary
Overview
Work History
Education
Skills
Timeline
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SHELLI MANESS

Urbandale,IA

Summary

Driven by a results-focused approach, I excelled at Pitney Bowes, enhancing operational quality and employee performance through innovative programs and effective leadership. My expertise in Operations Management and Process Improvement, coupled with a talent for fostering team productivity and loyalty, significantly reduced turnover and operational risks, demonstrating my ability to solve complex problems and drive continuous improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Assistant Operations Manager

Pitney Bowes
02.2021 - 01.2024
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Supervisor

Pitney Bowes
01.2017 - 02.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Assigned each member of 80 person team with specific daily tasks and responsibilities.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Operational Assistant

Citi
03.2008 - 04.2016
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Managed day-to-day department operations with effective workflow coordination.
  • Prepared and delivered operational performance reports to inform management.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

Bachelor of Science - Criminal Justice

Colorado Tech University
Colorado Springs, CO
10.2006

Skills

  • Process Improvement
  • Quality Control Analysis
  • Performance Tracking
  • Employee Supervision
  • Operational planning
  • New Employee Hiring
  • Logistics Coordination
  • Operations Management
  • Policy Enforcement
  • Complex Problem Solving

Timeline

Assistant Operations Manager

Pitney Bowes
02.2021 - 01.2024

Supervisor

Pitney Bowes
01.2017 - 02.2021

Operational Assistant

Citi
03.2008 - 04.2016

Bachelor of Science - Criminal Justice

Colorado Tech University
SHELLI MANESS