Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shelli Moberg

Marysville

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Dedicated professional committed to delivering high-quality results and exceeding expectations.

Overview

24
24
years of professional experience

Work History

Business Process Expert

Philips Healthcare
03.2018 - 06.2025
  • Analyzed business processes to identify inefficiencies and recommend improvements.
  • Developed and implemented standard operating procedures to enhance operational consistency.
  • Facilitated cross-functional workshops to drive process alignment and collaboration.
  • Led initiatives to automate workflows, resulting in reduced processing time and increased accuracy.
  • Championed continuous improvement initiatives, fostering a culture of innovation within teams.
  • Led training sessions on new processes, ensuring seamless adoption by team members across departments.

Inside Sales

Philips Healthcare
03.2018 - 11.2021
  • Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
  • Implemented targeted marketing campaigns, generating high-quality leads for the inside sales team to pursue.
  • Coordinated closely with inside sales representatives to follow up on leads generated from various marketing initiatives effectively.
  • Built and maintained a high-performing inside sales team through effective recruitment, training, and coaching.
  • Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.

Services Operations Contract Specialist

Philips Healthcare
11.2013 - 03.2018
  • Provide end to end service operations support for imaging and ultrasound systems.
  • Delivered process improvement project via cross functional team, which resulted in $3.2M dollars in unapplied received revenue.
  • Relationship account management for billing issues for Cleveland Clinic, Mayo, Ohio Health, and Einstein.
  • Responsible for issue resolution to maintain customer satisfaction for North America service accounts.
  • Analysis of complex contract requirements, obtain internal approvals, ensure compliance of terms & conditions, and compliance of appropriate regulations and corporate polices.
  • Influence and maintain continuous improvement methodologies to ensure my key performance indicators exceed expectations.
  • Delivered a training plan, process docs and delivered classroom training to 8 new hire employees to extend to migrate the function of the North American service operations team to new site in FY20.
  • Lead, coach and manage escalations throughout the probationary period for each new hire.

Operations Specialist

Microsoft
04.2006 - 08.2012
  • Coordination and execution of the US Services business-critical billing and contracts for Southern California region.
  • Contract Management from end to end
  • Track booked and billed revenue against contract value.
  • Participate kick-off meeting for new Microsoft Consulting Services projects.
  • Collaboration with Engagement Managers and clients: Participate in weekly calls to ensure project fluidity Current contracts and contract values Total services/expenses values remaining Weekly/monthly invoice generation on active accounts
  • Data Integrity Metrics, Backlog, Greater than 60 days Unbilled

Regional Business Coordinator

Microsoft
03.2001 - 03.2006
  • Managed scheduling and logistics for high-level meetings, ensuring timely preparation and follow-up actions.
  • Oversaw budget tracking for departmental projects, optimizing resource allocation and reducing costs.
  • Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
  • Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.

Education

Bachelor of Science - College of Business & Economics

Washington State University
Pullman, WA

High School -

Marysville Pilchuck High School
Marysville, WA

Skills

  • Team building and motivation
  • Service excellence
  • Problem-solving abilities
  • Team collaboration
  • Effective communication
  • Customer experience
  • Software implementation
  • Operational excellence

Timeline

Business Process Expert

Philips Healthcare
03.2018 - 06.2025

Inside Sales

Philips Healthcare
03.2018 - 11.2021

Services Operations Contract Specialist

Philips Healthcare
11.2013 - 03.2018

Operations Specialist

Microsoft
04.2006 - 08.2012

Regional Business Coordinator

Microsoft
03.2001 - 03.2006

Bachelor of Science - College of Business & Economics

Washington State University

High School -

Marysville Pilchuck High School

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