SHELLI PRUETT
Shawnee,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, multitask effectively to achieve project goals, ethical and reliable support specialist and leader that blends advanced organizational, technical and business. Works effectively with teams in ensuring operational and service excellence. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
Office Manager
Arney & Associates
07.2021 - Current
- Maintained computer and physical filing systems.
- Assist a team of 5 accountants
- Scan and organize client tax documents
- Schedule client appointments for accountants
- Process and sort printed tax return
- Answering phones and emails
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for accountants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Health Information Manager
William S. Key Correctional Facility
06.2017 - 06.2021
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained relationships with medical providers, suppliers, and reporters.
- Followed up with patients about medical and healthcare processes.
- Maintained high levels of customer satisfaction by addressing concerns related to health information management promptly and professionally.
- Improved communication between healthcare providers, fostering better collaboration for optimal patient care through effective health information management.
- Played an integral role in driving organizational growth, leveraging data-driven insights to inform strategic planning and operational initiatives.
- Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
- Effectively managed release of information requests, safeguarding patient privacy while adhering to legal requirements for disclosure purposes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Clinic Manager
Dr. Bryan Bullard, D.P.M.
06.2009 - 06.2017
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
No Degree - General Studies
Seminole State College
Seminole, OKAssociate Degree in Nursing - Nursing
Meridian Technology Center
Stillwater05.2002
High School Diploma -
Woodward High School
Woodward, OK05.1995
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Bookkeeping
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Scheduling Coordination
- Inventory Control
- Staff Management
- Employee Supervision
- Staff hiring
- Administrative Oversight
- Employee Training
- Documentation and control
- Workflow Optimization
- Financial Tracking
- Expense Reporting
- Team Supervision
- Staff Training
- Business Administration
- Database Administration
- Documentation expertise
- Policy and procedure modification
- Compliance Monitoring
- Computer Skills
- Scheduling and Coordinating
- Good Judgment
- Documentation And Reporting
- Professional and Courteous
- Team Leadership
- Managing Operations and Efficiency
- Administration and Reporting
- Schedule Management
- Work Planning and Prioritization
- Hiring and Training
- Shift Scheduling
- Performance reviewing
Additional Information
Public Notary: Expires 2025
Timeline
Office Manager
Arney & Associates
07.2021 - Current
Health Information Manager
William S. Key Correctional Facility
06.2017 - 06.2021
Clinic Manager
Dr. Bryan Bullard, D.P.M.
06.2009 - 06.2017
No Degree - General Studies
Seminole State College
Associate Degree in Nursing - Nursing
Meridian Technology Center
High School Diploma -
Woodward High School
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