Shelli Razo
Queen Creek
Summary
Knowledgeable professional with strong background in product management, delivering impactful product strategies and successful product launches. Demonstrated expertise in agile and cross-functional team leadership. Proven ability to drive product development and manage lifecycle processes effectively.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Principle Product Manager
Wells Fargo
08.2023 - Current
- Product Manager responsible for Market and Trade Surveillance
- Led transition from Project to Product (inclusive of assembling L4, L3, L2, L1 Product Team Members), taking through product activation
- Define and articulate vision and strategy aligned to business and organization goals
- Establish, communicate, and monitor goals, objectives and key results
- Work with Technology partners to address prioritization of work; resolve conflicts
- Annual Corporate and Investment planning activities; work with Technology and Strategic partners to capture and articulate the work/needs
- Communicate effectively with team members to deliver updates on project milestones and deadlines.
- Develop product documentation to communicate upcoming features and products to internal teams.
- Coordinate discovery meetings with internal departments and teams.
- Analyze metrics to measure product performance.
Senior Lead Product Manager
Wells Fargo
05.2019 - 08.2023
- Delivered on ServiceNow knowledge and portal business requirements for Human Resources Specialized Services Portal for Domestic and International
- Managed a team of product managers, fostering innovation and creativity in product design and execution.
- Ensured work aligned to strategic roadmap; manage expectations
- Partner with lines of businesses to identify critical needs and prioritization
- Coordination with change management, digital channels, legal, corporate communications and process engineering to roll-out new products/processes
- Worked with third party vendors in product development to deliver on needs of our internal customers
- Prioritized work with Product Team to ensure timelines are established for the various products supported
- Product team responsible for delivering and maintaining technology for U.S Domestic, Canada, APEC, India, Philippines and Latin America, and Brazil
- Enhanced product functionality by collaborating with cross-functional teams and gathering user feedback.
- Established clear communication channels between departments involved in product development; promoting collaboration that resulted in better products being developed.
Senior Cross-Enterprise Program Manager
Wells Fargo
10.2017 - 05.2019
- Responsible for building and implementing program structure to deliver on commitments to Federal Regulators
- Created program foundation inclusive of but not limited to project team structure, processes for risks, issues, escalations, written status reporting, formal meeting cadences
- Staffing for program teams (project manager, project coordinators)
- Manage Program reporting to CEO, Operating Committee and Board of Directors
- Bi-weekly meetings with regulators and senior level executives to review progress in delivering on commitments
- Managed cross-functional teams to ensure successful execution of complex enterprise projects.
- Developed comprehensive project plans, outlining milestones, resource allocation, and timelines for successful completion.
- Mentored junior team members in best practices for program management, contributing to their professional growth and development.
- Aligned project goals with organizational objectives, ensuring seamless integration and long-term success.
- Led the successful implementation of large-scale technology initiatives, resulting in improved operational capabilities for the organization as a whole.
- Ensured regulatory compliance throughout the lifecycle of each enterprise program by staying up-to-date on industry regulations and maintaining open communication with relevant departments.
- Developed and delivered strategic plans for executive audiences.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Technology Project Manager 5
Wells Fargo
10.2010 - 10.2017
- Responsible for compliance and regulatory reform programs across mortgage technology
- Managed programs with budgets of $25MM+ each
- Worked closely with business and technology partners; critical to maintaining relationships
- Prepared and presented program status at monthly executive leadership meetings
- Reduced technology project costs by optimizing resource allocation and carefully monitoring budgets.
- Delivered successful technology projects by effectively collaborating with team members, vendors, and stakeholders from various departments within the organization.
- Maintained detailed documentation throughout the lifecycle of each project to facilitate smooth handoffs during transitions between team members or phases while providing valuable historical context for future initiatives.
- Improved team collaboration with regular communication, transparent task assignments, and clear expectations for each project phase.
- Championed process improvement initiatives within the organization leading to increased project efficiency and quality standards.
- Managed multiple concurrent projects efficiently by prioritizing tasks based on urgency, complexity, dependencies, and available resources.
Technology Project Manager 4
Wells Fargo
03.2009 - 10.2010
- Led complex, long-term projects impacting multiple organizational entities
- Worked closely with business experts and leaders to gather requirements
- Responsible for sourcing, negotiating, and managing outside vendors
- Delivered critical project documentation to ensure strict company standards were met
- Monthly project financial reporting to ensure budgets were in-line with funding and forecasts
- Ensured successful project implementation by closely tracking progress against milestones and adjusting plans as needed to address any deviations from the original timeline or budget constraints.
- Coordinated cross-functional teams to ensure seamless integration of various system components during complex technology projects.
- Developed detailed project plans outlining scope, schedule, resources, and deliverables to ensure all stakeholders were aligned on objectives and expectations.
- Mentored junior team members in technical skills development and industry best practices to enhance their capabilities within the organization.
Technology Project Manager 3
Wells Fargo
10.2006 - 03.2009
- Led project teams and activities associated with cross-department projects or organizational wide in scope
- Built relationship with the lines of business with whom were our customers
- Developed and revised complex project plans and budgets
- Completed business and system analysis related to project scope
- Interacted and negotiated with senior leaders regarding project scope, budget and timelines
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Improved team collaboration with regular communication, transparent task assignments, and clear expectations for each project phase.
Mortgage Operations Manager
Wells Fargo
08.2003 - 10.2006
- Managed five production managers for underwriting, processing, closing and funding of mortgage loans
- Streamlined mortgage operations by implementing efficient processes and reducing redundancies.
- Assisted in the development of annual budgets, aligning financial resources with departmental objectives and priorities.
- Responsible for 130+ team members within the production teams
- Set goals and expectations to ensure staffing, funding, and compliance goals were met
- Worked closely with Enterprise Risk Management compliance in relation to Reg B reporting
- Worked with sales in joint forecasting monthly to ensure adequate staffing
- Created recognition program for operations (peer to peer, management recognition, production goals)
- Oversaw daily operations, prioritizing tasks to ensure timely completion of work objectives.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving complaints effectively.
- Cultivated positive relationships with real estate agents and other industry professionals, driving referral business opportunities.
- Introduced technology solutions enhancing operational efficiency while simultaneously reducing manual workload.
- Participated in recruiting efforts to attract top talent into the mortgage department, contributing to long-term success and growth.
Education
Bachelor of Science - Business Management
University of Phoenix
Skills
- ServiceNow Platform Expertise
- Agile Project & Product Leadership
- Strategic Leadership
- Product Management
- Six Sigma Black Belt Certified
- Product Development Strategy
- Project management
- Change management
- Collaborative Project Engagement
- KPI tracking
- Roadmap Creation and Management
Accomplishments
Successfully implemented the COVID-19 Vaccination verification within ServiceNow for U.S Domestic, Canada, APEC, India, Philippines, Latin America, and Brazil (150k+ team members) to meet OSHA guidelines and aggressive timelines
Worked closely with Operating Committee members in developing a Risk Target Operating Model to meet regulatory expectations
Certification
Black Belt Certified
Timeline
Principle Product Manager
Wells Fargo
08.2023 - Current
Senior Lead Product Manager
Wells Fargo
05.2019 - 08.2023
Senior Cross-Enterprise Program Manager
Wells Fargo
10.2017 - 05.2019
Technology Project Manager 5
Wells Fargo
10.2010 - 10.2017
Technology Project Manager 4
Wells Fargo
03.2009 - 10.2010
Technology Project Manager 3
Wells Fargo
10.2006 - 03.2009
Mortgage Operations Manager
Wells Fargo
08.2003 - 10.2006
Bachelor of Science - Business Management
University of Phoenix
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