Shelli Smith

Resolved customer complaints efficiently, enhancing customer satisfaction through effective communication techniques.

• Assisted customers with inquiries and product information using company systems.
• Maintained current knowledge of products and services to provide accurate support.
• Collaborated with team members to streamline customer service processes and improve efficiency.
• Handled escalated issues by coordinating with relevant departments for swift resolution.

• Resolved customer complaints through effective communication and problem-solving techniques.
• Processed transactions accurately using customer relationship management software.
• Educated customers on product features to improve overall experience.
• Trained new staff on customer service protocols and engagement strategies.
• Answered inquiries, providing precise information about products and services.