Summary
Overview
Work History
Education
Skills
Timeline
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Shelli Watson

El Paso,Texas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
28
years of professional experience

Work History

Senior Customer Service Representative

Concentrix.com
El Paso, TX
08.2020 - Current
  • Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Documented support interactions for future reference.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Researched product and issue resolution tactics to address customer concerns.
  • Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.

Stay At Home Mom / Homeschool Teacher K-12

Self-employeed
Richardson, TX
01.1996 - 05.2022
  • Researched multiple curricula, methodologies, and perspectives as part of educational planning.
  • Led groups of students on field trips to enriching destinations, introducing them to new experiences and broadening education.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Fostered student curiosity and interest through creative hands-on activities.

Renewal Cycle Coordinator - Contract Position

Apple Home-care Medical Supply
Richardson, TX
03.2019 - 12.2019
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Corrected, completed, and processed claims for multiple payer codes.
  • Logged charges and payments within Bright Tree.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Entered client details and notes into a system for interdepartmental access and review.

Medical Assistant

Center For Holistic Healing
Dallas, TX
06.2005 - 11.2008
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Taught patients about medications, procedures, and care plan instructions
  • Collaborated with administrative personnel to maintain a patient-focused, engaging, and compassionate environment
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs

Education

Continuing Education - Medical Coding

Collin College
McKinney, TX
05.2021

Associate of Arts - Administrative Assistance And Secretarial Science

Richland College
Dallas, TX
05.1988

Skills

  • Technical Support
  • Administrative Support
  • Staff Training
  • Quality Assurance Controls
  • Brand Representation
  • Documentation
  • Proofreading
  • Client Relations
  • Product and Service Solutions
  • Conflict Resolution
  • Information Security
  • Call Management
  • Report Generation
  • Account Updating
  • Flexible and Adaptable
  • Calm Under Pressure
  • Interpersonal Communication
  • Attention to Detail
  • Problem-Solving
  • Self-Directed

Timeline

Senior Customer Service Representative

Concentrix.com
08.2020 - Current

Renewal Cycle Coordinator - Contract Position

Apple Home-care Medical Supply
03.2019 - 12.2019

Medical Assistant

Center For Holistic Healing
06.2005 - 11.2008

Stay At Home Mom / Homeschool Teacher K-12

Self-employeed
01.1996 - 05.2022

Continuing Education - Medical Coding

Collin College

Associate of Arts - Administrative Assistance And Secretarial Science

Richland College

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Shelli Watson