Shellie Adkins
Green Cove Springs,FL
Summary
Accomplished Account Executive Manager with expertise in team leadership and cross-functional collaboration. Known for optimizing operational processes and developing tailored solutions that enhance customer relationships and drive business growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Executive Manager
Concierge Home Health
06.2015 - Current
- Developed and implemented client engagement strategies to enhance customer satisfaction.
- Led cross-functional teams to streamline operational processes and improve service delivery.
- Managed key account relationships, ensuring alignment with client needs and expectations.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Trained and mentored junior staff on best practices in account management.
- Collaborated with marketing teams to design promotional campaigns targeting specific demographics.
- Leveraged CRM software to track client interactions and optimize follow-up strategies.
- Established performance metrics to evaluate team effectiveness and drive accountability.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
- Presented detailed sales reports to upper management by analyzing sales data and identifying areas for improvement or growth opportunities.
- Streamlined internal processes by collaborating with cross-functional teams for more efficient account management.
- Delivered consistent sales results by meeting or exceeding monthly targets regularly.
- Maximized revenue potential with upselling tactics tailored to individual client needs.
- Increased client retention by building and maintaining strong relationships with key accounts.
- Optimized CRM system usage, ensuring accurate data tracking for improved decision-making processes within the team.
- Continuously updated professional knowledge through industry training programs, webinars, workshops, staying current on market trends and new product offerings.
- Expanded account portfolio through effective prospecting and lead generation strategies.
- Participated in trade shows, conferences, and networking events to generate leads for new business opportunities.
- Organized regular client meetings to discuss progress, address concerns, and maintain open lines of communication.
- Enhanced customer experience with personalized follow-ups after each transaction or interaction.
- Managed multiple projects simultaneously while maintaining high-quality standards for each account deliverable.
- Collaborated with internal teams to ensure seamless service delivery and resolve any client concerns promptly.
- Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Account Manager
Suncrest Omni Home Health
01.2005 - 06.2015
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Managed account portfolios, ensuring timely communication and addressing client needs effectively.
- Developed strategic plans to align services with client goals and expectations.
- Oversaw contract negotiations, securing favorable terms while mitigating risks for clients.
- Analyzed market trends to identify growth opportunities and inform service offerings.
- Mentored junior staff on best practices in account management and client relations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Streamlined account management processes, reducing response times and improving client service quality.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Facilitated communication between healthcare providers and patients to enhance care coordination.
- Collaborated with multidisciplinary teams to streamline referral management systems.
- Educated patients about treatment options, ensuring understanding of care plans.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Provided essential support during emergencies or crises situations, working closely with hospital staff to ensure appropriate patient placement and timely admission into post-acute care settings.
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
- Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
- Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service delivery for all patients.
Education
No Degree - Licensed Practical Nursing
Florida State College
Jacksonville, Florida, FL05-2004
Skills
- New business development
- Problem-solving aptitude
- Professional demeanor
- Wound care management
- Patient and family advocacy
- Patient account management
- Teamwork and collaboration
- Strong clinical judgment
- Goal setting and achievement
- Sales targeting
Certification
Wound Care Certification
IV Certification
CPR Certification
Timeline
Account Executive Manager
Concierge Home Health
06.2015 - Current
Account Manager
Suncrest Omni Home Health
01.2005 - 06.2015
No Degree - Licensed Practical Nursing
Florida State College