Shellie Black
Dover
Summary
Dynamic and empathetic Customer Service Advocate with a proven track record at Delta Dental. Excelled in complaint resolution and administrative support, enhancing customer satisfaction through effective problem-solving and computer proficiency. Demonstrated a strong ability to improve service delivery, mastering both call center operations and Microsoft Outlook to streamline processes.
Overview
2
2
year of professional experience
Work History
Customer Service Advocate
Delta Dental
08.2023 - Current
- Assisted customers in finding products and services to meet needs.
- Provided clear information about company policies and procedures.
- Guided customers through the checkout process and explained payment options.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Certification - Medical Terminology
Davenport University
Grand Rapids, MI09-2024
High School Diploma -
Granville High School
Grandville, MI05-1988
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Computer proficiency
- Complaint resolution
- Microsoft outlook
- Problem-solving
- Typing proficiency
Timeline
Customer Service Advocate
Delta Dental
08.2023 - Current
Certification - Medical Terminology
Davenport University
High School Diploma -
Granville High School
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