Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Hi, I’m
Shellie Clarke
Caregiver
East Hartford,CT
Summary
Overview
25
years of professional experience
1
Certification
Work History
Guardian Angels In Home CareCheshire, CT
Caregiver
10.2020 - Current
Job overview
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted patients with self-administered medications.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Handled incoming mail, bills and invoices and completed appropriate actions
- Assisted with daily living activities, running errands, and household chores
- Monitored clients' overall health and well-being and noted significant changes
- Guided patients to restroom to support bladder and bowel relief requirements
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Assisted patients with self-administered medications
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Tempus UnlimitedStoughton, MA
PCA
2017.01 - 2019.11 (2 years & 10 months)
Job overview
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Maintained clean and safe environment to promote patient safety and comfort
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Facilitated personal hygiene management, feeding and ambulation
- Answered patient assistance calls, assessed needs, and offered qualified support
Van Pool
Special Needs Bus Driver
04.2018 - 03.2019
Job overview
- Maintained accurate and up-to-date route and time logs.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Completed logbooks, incident reports and other daily paperwork.
- Identified and reported mechanical problems and safety hazards.
- Executed proper and timely loading and unloading of passengers.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Taught students first-aid and emergency protocols in case of emergency.
- Administered first aid to passengers in need.
- Created and enforced bus rules and kept expectations posted.
Waltham Committee Inc.
Support Coordinator/Direct Support Professional
03.2015 - 09.2018
Job overview
- Created, prepared, and delivered reports to various departments.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Monitored employee and customer interactions to assess quality of service.
- Coordinated meetings and events for internal and external groups.
- Prepared agendas and took notes at meetings to archive proceedings.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Prepared employee schedules for maximum coverage during key hours.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Scheduled appointments and meetings for director and [Number]-member team.
- Worked with other departmental staff to answer questions and resolve problems.
- Managed specialist team to provide technical assistance and customer service.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
REMBedford, MA
Bus Driver
03.2012 - 06.2017
Job overview
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Followed all relevant schedules for routes and arrivals.
- Inventoried bus emergency and first aid supplies and equipment.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record
- Kept bus interiors clean and tidy to provide comfortable passenger environments
- Aided passengers with disabilities or special needs
- Acted calmly, productively and professionally under pressure for helpful emergency response
- Transported passengers safely along prescribed routes according to tight schedules
Just Energy
Sales Representative
06.2010 - 04.2012
Job overview
- Stayed current on company offerings and industry trends.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built diverse and consistent sales portfolio.
- Presented professional image consistent with company's brand values.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Cerebral Palsy Of Massachusetts
PCA
09.2001 - 02.2005
Job overview
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Neponset Circle Health Center/ Rehab
CNA
01.2000 - 04.2002
Job overview
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Upheld infection control and prevention policies across different patient-facing areas.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
The Bostonian Skilled Nursing & Rehab
CNA
04.2000 - 02.2002
Job overview
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Marian Manor Nursing Home/ CNA Program
CNA
04.1998 - 03.2000
Job overview
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered high-quality care to [Type] patients in hospital facility.
- Upheld infection control and prevention policies across different patient-facing areas.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of [Number]+ residents under long-term care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Middlesex Community College - BedfordLowell, MA
Some College (No Degree) from Disability Development Studies
University Overview
Sandford High , Extended Adult Educational ProgramWww.sandfordhighschool.org
High School Diploma
01.2011
University Overview
LOG School Dorchester, MA
No Degree from GED
10.2006
University Overview
Kathrine Gibbs College127 Newbury St, Boston MA.
No Degree from Medical Anthropology
01.2005
University Overview
Bryman Institute Commonwealth Of Massachusetts
No Degree from Medical Assisting
02.2004
University Overview
Bryman Institute Brighton, MA
No Degree from Medical Claims Examination
04.2003
University Overview
Marian Manor Nurses Aide ProgramSouth Boston, MA.
Nurses Aide Certification from Nurses Aide
06.1998
University Overview
The English High SchoolJamaica Plain, MA
No Degree from General Studies
09.1993
University Overview
Boston Technical High SchoolRoxbury, MA
No Degree from General Studies
09.1990
University Overview
Skills
- Behavior Redirection
- Records Maintenance
- Medical Reminders
- Meal Planning and Preparation
- Dependable and Responsible
- Housekeeping
- Patient Rapport
- Personal Care Assistance
- Running Errands
- Dining Room Support
- Meal Assistance
- Respectful and Compassionate
- Attentive to People
- Social Support
- Knowledge of State Regulations
- Daily Logs
- Community Activities
- Mobility Support
- Client Protection
- Activity Documentation
- Vitals Monitoring and Documentation
- Proper Staffing
- Compassionate Communication
Accomplishments
Accomplishments
- Achieved Becoming Support Coordinator at group Home setting through effectively helping with time management , Team work, dependability.
- Collaborated with team of Staff in the development of safer work environment.
- Supervised team of 15 staff members.
Certification
NA- Nurses Aide
HHA-Home Health Aide
Timeline
Caregiver
Guardian Angels In Home Care
10.2020 - Current
Special Needs Bus Driver
Van Pool
04.2018 - 03.2019
PCA
Tempus Unlimited
2017.01 - 2019.11 (2 years & 10 months)
Support Coordinator/Direct Support Professional
Waltham Committee Inc.
03.2015 - 09.2018
Bus Driver
REM
03.2012 - 06.2017
Sales Representative
Just Energy
06.2010 - 04.2012
PCA
Cerebral Palsy Of Massachusetts
09.2001 - 02.2005
CNA
The Bostonian Skilled Nursing & Rehab
04.2000 - 02.2002
CNA
Neponset Circle Health Center/ Rehab
01.2000 - 04.2002
CNA
Marian Manor Nursing Home/ CNA Program
04.1998 - 03.2000
Middlesex Community College - Bedford
Some College (No Degree) from Disability Development Studies
Sandford High , Extended Adult Educational Program
High School Diploma
LOG School
No Degree from GED
Kathrine Gibbs College
No Degree from Medical Anthropology
Bryman Institute
No Degree from Medical Assisting
Bryman Institute
No Degree from Medical Claims Examination
Marian Manor Nurses Aide Program
Nurses Aide Certification from Nurses Aide
The English High School
No Degree from General Studies
Boston Technical High School
No Degree from General Studies
NA- Nurses Aide
HHA-Home Health Aide
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