Shellie Dowdle
Salome,AZ
Summary
Versatile Assistant General Manager with 7 years of experience overseeing daily Hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Brandin' Iron Inn
04.2017 - 02.2024
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Resolved problems promptly to elevate customer approval.
Rural Mail Carrier
United States Postal Service
09.2016 - 04.2017
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
Education
No Degree - Pharmacy Technology
Eagle Gate College
Salt Lake City, UTSkills
- Employee Scheduling
- Employee Relations
- Business operations knowledge
- Operations Management
- Staff Management
- Customer Relationship Management (CRM)
Timeline
Assistant General Manager
Brandin' Iron Inn
04.2017 - 02.2024
Rural Mail Carrier
United States Postal Service
09.2016 - 04.2017
No Degree - Pharmacy Technology
Eagle Gate College
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