Summary
Overview
Work History
Education
Skills
Timeline
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Shellie Elswick

Birmingham,AL

Summary

Accomplished Corporate Office Manager at Truckworx, adept in office administration and fostering teamwork. Streamlined operations by implementing efficient systems, enhancing customer service, and mediating staff conflicts. Proven track record in improving transportation efficiency and maintaining high levels of client satisfaction. Skilled in Microsoft Office and problem-solving, demonstrating a keen attention to detail and a positive attitude. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Corporate Office Manager

Truckworx
01.2020 - Current
  • Streamlined office operations by implementing efficient systems and procedures.
  • Assisted in the development of marketing materials for promotional campaigns targeting potential clients or investors in coordination with other departments.
  • Handled sensitive situations diplomatically by mediating conflicts among staff members when needed.
  • Implemented effective record-keeping practices to maintain accurate documentation of all relevant data.
  • Served as the primary liaison between executive leadership, staff members, and external stakeholders for seamless information exchange.
  • Prepared comprehensive reports detailing departmental achievements for presentation during executive meetings or board reviews.
  • Supported senior executives in managing their schedules, travel arrangements, expense reports, and correspondence.
  • Developed strong relationships with clients by providing exceptional customer service and support.
  • Monitored office inventory levels to ensure availability of necessary supplies while minimizing waste.

Transportation Coordinator

Jenkins Middle High School
01.2008 - 12.2019
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.
  • Analyzed transportation data to identify improvement opportunities.
  • Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
  • Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.

Legal Secretary

Jeanne K Channell
01.2000 - 11.2009
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.

Education

BBA -

Southern New Hampshire University
Hooksett, NH
12.2026

High School Diploma -

Jenkins High School
Jenkins, KY
06.1994

Skills

Office Administration

Microsoft Office

Document Management

Human Resources

Meeting Coordination

Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Multitasking

Timeline

Corporate Office Manager

Truckworx
01.2020 - Current

Transportation Coordinator

Jenkins Middle High School
01.2008 - 12.2019

Legal Secretary

Jeanne K Channell
01.2000 - 11.2009

BBA -

Southern New Hampshire University

High School Diploma -

Jenkins High School

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Shellie Elswick