Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shellie Eye

Copperas Cove,TX

Summary

Well-qualified property management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

22
22
years of professional experience

Work History

Property Manager

OW Properties LLC
Dallas , Texas
05.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Developed and executed plan to achieve and maintain better rate of occupancy.
  • Boosted occupancy 50% by leveraging market knowledge and successful promotional strategies.
  • Trained and motivated leasing staff
  • Decreased operating costs [Number]% by implementing cost control procedures.
  • Clean homes after move out to ready home for move in of new tenant
  • Work with Excel. Although I am not proficient in it, I am capable of using it.
  • knowledge in using rent manager, outlook, google, and facebook.

Domestic Engineer

Self Employed
Nolanville, Texas
11.2014 - 05.2020
  • Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Paid bills from designated funds and kept bookkeeping account details for reference.
  • Inspected utilities and appliances to detect possible issues requiring repair.
  • Collected, forwarded or signed for mail, packages or home services.
  • Kept building entryway glass clean and polished for professional presentation.
  • Maintained lawn and outdoor property for house to appear “lived-in.”
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Raised and cared for children and grandchildren
  • Homeschooled Children

Caregiver Attendant

Bill Demers
Kempner, Texas
06.2014 - 11.2014
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Conferred with supervisor to discuss patient condition and medical care.

Substitute Teacher

Copperas Cove Independent School District
Copperas Cove, TX
11.2010 - 05.2014
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Customer Service Representative

Hertz Car Rental
Killeen, TX
05.2008 - 10.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Housekeeper

Stagecoach House Inn
Salado, TX
08.2006 - 11.2006
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Documented and reported necessary facility and building repairs observed.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.

Server

Lil Tex
Copperas Cove, TX
09.2003 - 11.2004
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.

Bookkeeper

JD's Truck Stop
Salado, TX
09.2001 - 06.2002
  • Maintained and processed invoices, deposits and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Reported financial data and updated financial records in ledgers and journals.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Supported operations by communicating with customers, filing documents and managing data.

Customer Service Representative

Household International
Salinas, CA
11.1993 - 10.2001
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Worked in Fraud department with chargebacks
  • Worked in loans as a sales assistant and Account Specialist

Education

High School Diploma -

Salado High School
Salado, TX
05.1986

Skills

  • Dispute Handling
  • Disturbance Handling
  • Tenant and Owner Liaising
  • Code Compliance
  • Deposits Management
  • Grounds and Facility Inspection
  • Property Service Contract Administration
  • Vacancy Marketing
  • Violation Resolution
  • Performance Assessment
  • Complaints Investigation
  • Sale and Rental Recordkeeping
  • Maintenance Oversight
  • Mortgages and Loans
  • Property Management Systems
  • City and County Regulations
  • Tenant and Eviction Laws
  • Property Tours
  • Property Showing
  • Rent Collection
  • Property Walks
  • Safe Work Practices
  • Resident Satisfaction
  • Employee Motivation and Guidance
  • Notice Posting
  • Social Perception
  • Spreadsheet Tracking
  • Creative and Adaptable
  • Minor Repairs
  • Community Engagement
  • Home Tours
  • Rental Pricing Strategies
  • Renewals Management
  • Property Accountability
  • Increasing Occupancy
  • Market Tracking
  • Tenant Rights
  • Customer Relations
  • Property Rights
  • Rent Growth
  • Tenant Improvements
  • Maintenance and Supply Requests

Timeline

Property Manager

OW Properties LLC
05.2020 - Current

Domestic Engineer

Self Employed
11.2014 - 05.2020

Caregiver Attendant

Bill Demers
06.2014 - 11.2014

Substitute Teacher

Copperas Cove Independent School District
11.2010 - 05.2014

Customer Service Representative

Hertz Car Rental
05.2008 - 10.2008

Housekeeper

Stagecoach House Inn
08.2006 - 11.2006

Server

Lil Tex
09.2003 - 11.2004

Bookkeeper

JD's Truck Stop
09.2001 - 06.2002

Customer Service Representative

Household International
11.1993 - 10.2001

High School Diploma -

Salado High School

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Shellie Eye