Summary
Overview
Work History
Education
Skills
Certification
Special Projects
Timeline
Generic
Shellie Green

Shellie Green

Henderson,NC

Summary

Seasoned Retail Support Specialist equipped with extensive experience and over thirty years in retail, including Deli, Produce, Market, Front End, Food Lion to Go, and Center Store. A people person, versatile professional with a detailed background in team building, business, customer service, merchandising, food, and workplace safety. Promotes banner initiatives, Count on Me behaviors, integrity, Ace Model communication, financial commitments, and safety of the workplace. Treat people as I would like to be treated! A proven history, and equally motivated to apply workplace safety, teaching, and training skills. Seeking an opportunity to apply for a career in Workplace Safety. Retail Support Specialist with direct experience in providing exceptional customer service, managing inventory, coordinating retail operations including food and workplace safety. Possess strong leadership capabilities alongside stellar communication and problem-solving skills. Demonstrated ability to streamline processes for efficiency while maintaining high quality standards. Proven track record of positively impacting sales targets, overall team productivity, and meeting banner goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Retail Support Specialist

Food Lion
Durham-South Hill, NC
03.2023 - Current
  • Support Director and Store Manager for store operations. Meet or exceed established financial and sales goals.
  • Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
  • Maintain solid communications with the management team, all associates in the store and throughout the organization.
  • Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.
  • Support Management team with high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.

Merchandising Field Specialist

Food Lion
Mid Atlantic Region, NC
09.2021 - 03.2023
  • Ability to relate to customers and associates. Build the standard practices, retail communication and procedures that facilitate the execution of our merchandising strategy at retail. Contribute to the creation of merchandising programs and initiatives that deliver on our strategy and drive sales and market share. Reinforce the connection between strategy and execution by being a strong two-way communicator. Contribute to the achievement of company goals and objectives as part of the Merchandising department leadership team.

Execution Implementation Specialist

Food Lion
Durham Cary, NC
03.2013 - 09.2021
  • Support Director and Store Manager for store operations. Meet or exceed established financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

District Manager

Food Lion
Durham, NC
08.2009 - 08.2013
  • Supervised 16 Store Managers and managed all performance metrics within Durham District. Responsibilities also included developing retail talent, focusing on Store Manager efficiency and development. Manage cash controls, associates and great customer service.

Merchandising Training Manager (MTM)

Food Lion
Northern/Central, NC
08.2007 - 08.2009
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Mentored team members to succeed and advance within department and company.
  • Designed training schedules for new and existing employees.

Store Manager

Food Lion
Henderson, North Carolina
01.2004 - 08.2007
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Manages cash control. Support and develop associates. Resolved customer problems by investigating issues, answering questions and building rapport.

Deli/Produce/Market Sales Specialist

Food Lion
06.2001 - 01.2004
  • Developed and maintained relationships with associates, customers and assisted in generating sales and shrink opportunities. Contribute to the creation of merchandising programs and initiatives that deliver on our strategy and drive sales and market share. Reinforce the connection between strategy and execution by being a strong two-way communicator.

Deli Manager

Food Lion
05.1993 - 06.2001
  • Maximized customer satisfaction by training employees well and implementing strong standard practices. Ensuring sustainable growth in sales, profits, people and ensures consistent execution, while decreasing shrink.

Education

High School Diploma -

J. F. Webb High School
Oxford, NC
06-1985

Associate of Applied Science - Additional Courses

Vance-Granville Community College
Henderson, NC

Skills

  • Relationship/Team building
  • Integrity
  • Employee Motivation
  • Decision-Making
  • Conflict Management
  • Active Listening
  • Critical Thinking
  • Delegation
  • Communication
  • Reliable
  • Creativity
  • Merchandising

Certification

  • ServSafe Certificate issued 10/09/20
  • Store Manager Excellence Award
  • DSS Data (create, export and run report) Decision Support System

Special Projects

  • OCR- (Omni Channel Remodel) Schedule and contact person for 6 OCR Deli Leads. Also contact for Directors and Construction Specialists in Wilmington, NC.
  • Project Deliver- Cross function team to help with efficiencies and make tasks easier. (2021-current)
  • Wave 7 and SUN Project support South Carolina (2021-2022)
  • Food Lion to Go- Responsible for the roll out of Food Lion to Go to Raleigh NC (DMA) and Northern Va.
  • Deli Specialist- Supported Durham and Henderson for two years with Deli Bakery initials. (2019-2020)
  • Project Delight- Supported the region with Deli Bakery resets and remodels. (2018)
  • Fresh Specialist- Supported Merchandising Specialist (2016-2017)
  • Raleigh Renewal -Support of construction while leading Deli/Bakery team though remodels. (2003-2006)
  • Standard Practice Team (2001)

Timeline

Retail Support Specialist

Food Lion
03.2023 - Current

Merchandising Field Specialist

Food Lion
09.2021 - 03.2023

Execution Implementation Specialist

Food Lion
03.2013 - 09.2021

District Manager

Food Lion
08.2009 - 08.2013

Merchandising Training Manager (MTM)

Food Lion
08.2007 - 08.2009

Store Manager

Food Lion
01.2004 - 08.2007

Deli/Produce/Market Sales Specialist

Food Lion
06.2001 - 01.2004

Deli Manager

Food Lion
05.1993 - 06.2001

High School Diploma -

J. F. Webb High School

Associate of Applied Science - Additional Courses

Vance-Granville Community College

Similar Profiles

CREATE PROFILE