Summary
Overview
Work History
Education
Skills
Timeline
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Shellie Gunter-Lewis

Lexington,USA

Summary

Dedicated property manager with over twenty years of experience seeking to enhance resident satisfaction and optimize property performance through effective communication and strategic management in a dynamic real estate environment.

Overview

25
25
years of professional experience

Work History

Property & HOA Manager

Senate Plaza
08.2019 - Current
  • Manage a portfolio of 158 residential units, achieving a 100% occupancy rate through effective marketing strategies and tenant relations for the last four out of the five years I have been manager
  • Developed and implemented maintenance schedules, reducing repair costs by 20% through proactive management
  • Performing duties for the Homeowners Association (HOA) such as, making sure homeowner/renter's insurance policies are not cancelled or expired
  • Presenting our property in a compelling way, overcoming objections, building relationships, and creating excitement
  • Generate property-wide communication to residents to inform and update them on issues and prepare and distribute bulletins related to affairs of the association on new policies approved by the Board of Directors
  • Assist in the preparation of the operation budget and negotiate maintenance and service contracts
  • Review monthly financial reports to ensure they are accurate and correct before submitting to the Board of Directors
  • Manage income and expenses to achieve budget
  • Monthly inspections of the property
  • Assemble Board of Director packets monthly and attend 12 monthly meetings per property and ensure minutes for each meeting are kept per property
  • Assemble annual meeting packets and attend 1 annual meeting per property

Community Manager

The Retreat Columbia
01.2018 - 01.2019
  • Oversaw leasing and marketing efforts to maximize the occupancy of the community of 700+ residents
  • Developed and maintained resident retention programs
  • Reviewed and approved all resident leases
  • Directed the daily operations of the property
  • Performed regular inspections of the community
  • Assisted with the development of the annual budget and business plan for the property
  • Oversaw account receivable process and property delinquency, intervening as needed to minimize delinquency
  • Oversaw the accounts payable process
  • Prepared monthly variance reports and month end reporting package in a timely manner
  • Maintained active and effective communication with residents, parents, and university personnel
  • Implemented a successful turn plan
  • Ensured the maintenance team is completing all service requests in a timely manner

Property Manger

Southeastern Real Estate Group
01.2014 - 01.2018
  • Oversaw all aspects of the operations of the Community or Communities assigned.
  • Ensured all actions on site were conducted within the policies and procedures.
  • Ensured each resident file complied with any and all lender and investor commitments as well.
  • Reviewed all expenditures and ensured all Communities within the portfolio operated within budget.
  • Ensured the Communities in the portfolio have the highest and greatest curb appeal within the budget constraints.
  • Staffed any open positions with qualified employees.
  • Developed operating budgets.
  • Conducted regular Community inspections.
  • Evaluated cost efficiency of maintenance operations.
  • Completed market rent surveys.
  • Developed and managed advertising and marketing plans for the communities in the portfolio.

Assistant Community Manager

Fickling Management
01.2012 - 01.2014
  • Assisted the Community Manager with oversight of the leasing team and training
  • Supported leasing consultants in the leasing of apartments and ensured that Fair Housing guidelines were followed
  • Posted rental collections, made bank deposits and oversaw the administration of accounting functions for the community
  • Met regularly with Community Manager and Regional Manager to discuss community performance
  • Conducted a monthly market survey and recommended pricing changes
  • Maintained and updated resident lease files and computer records for the community, including generation of reports
  • Processed notices to vacate & manage delinquency/file evictions as necessary and all necessary associated collections activities

Assistant Manager

Sterling University Housing
01.2001 - 01.2004
  • Assisted community manager with creation of monthly/yearly budget for property, development of ad campaign for a new community, and touring and leasing or property.
  • Was responsible for processing monthly rent payment and resident fines owed.
  • Ensure collections were made in a timely effort to avoid eviction.
  • Made daily deposits in timely fashion and according to company policy.
  • Assisted with planning and execution of monthly community activities for residents.

Education

Real Estate School for Success -

Bachelor’s - Marketing

Francis Marion University
Florence, SC
01.1999

Skills

  • Community engagement
  • Policy enforcement
  • Conflict management
  • Board relations
  • Community operations
  • Vendor relationship development
  • Contractor supervision
  • Budget planning
  • Community safety
  • HOA oversight
  • Customer service
  • Time management

Timeline

Property & HOA Manager

Senate Plaza
08.2019 - Current

Community Manager

The Retreat Columbia
01.2018 - 01.2019

Property Manger

Southeastern Real Estate Group
01.2014 - 01.2018

Assistant Community Manager

Fickling Management
01.2012 - 01.2014

Assistant Manager

Sterling University Housing
01.2001 - 01.2004

Bachelor’s - Marketing

Francis Marion University

Real Estate School for Success -

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Shellie Gunter-Lewis