Shellie Hunter
Orlando,FL
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Swimming Pool Store Owner
Mermaid Pools And Spas
North Myrtle Beach, SC
04.2015 - 02.2024
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Maintained records of sales, profits and losses within the store.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Established safety protocols for handling hazardous materials within the store environment.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Determined pricing for products or services based on costs and competition.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Set pricing structures according to market analytics and emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Developed trusting relationships with customers by making personal connections.
Project Manager/Business Owner
J&J Construction and maintenance
North Myrtle Beach, SC
01.2018 - 02.2024
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Managed multiple projects with competing deadlines simultaneously.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Facilitated resolution of conflicts between team members when necessary.
- Developed and maintained project plans, timelines, and budgets.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Prepared cost estimates for projects of varying sizes.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Created and implemented processes to ensure successful completion of projects.
- Built and established strong partnerships with teams, vendors and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Education
High School Diploma -
Wes Davison High School
Lexington, North Carolina06-1996
Skills
- Exceptional customer service skills
- Sales professional
- Business Management
- Negotiation
Explanation of sudden change in location
- On February 17th tragedy struck my family. My 26 year old son was victim of homicide. I found myself in need a complete change I had recently purchased a motorhome and I have a daughter in college in Orlando that I wanted to be closer to so I have been in Florida for the past several months traveling around. I am a member of A thousand trails and I have found it to be a great asset. I have enjoyed the time I have spent at each resort I have visited I actually visited fiesta key at the end of April. I know I would be a great sales agent for a product that has been so important in my life the last few months. Thank you for your consideration.
Timeline
Project Manager/Business Owner
J&J Construction and maintenance
01.2018 - 02.2024
Swimming Pool Store Owner
Mermaid Pools And Spas
04.2015 - 02.2024
High School Diploma -
Wes Davison High School