Shellie Kruschke
West Allis,WI
Summary
Experienced Onboarding Team Lead with a strong foundation in medical billing and coding. Known for effectively managing patient billing processes and contributing to more efficient revenue cycles. Skilled in claim submission and resolution, with a keen eye for detail and excellent organizational abilities. Proven ability to support team operations and ensure accuracy in fast-paced healthcare environments.
Overview
20
20
years of professional experience
Work History
Onboarding Team Lead
PracticeTek
09.2014 - Current
- Drove positive organizational change through strategic thinking, innovation, effective problem-solving, and a consistent leadership approach.
- Collected, organized, and entered data into digital systems to ensure accurate and up-to-date records.
- Created detailed reports with insights and actionable recommendations to support business decisions.
- Promptly resolved escalated client concerns and inquiries, maintaining a high level of customer satisfaction.
- Trained and supported new team members on company processes, procedures, and tools to ensure a smooth onboarding experience.
- Consistently met and exceeded daily performance goals established by leadership.
- Accurately prepared and submitted insurance claims, ensuring compliance with payer requirements.
- Followed up on denied claims to resolve issues and secure reimbursement.
- Delivered a seamless onboarding experience for new clients with timely feedback and clear communication.
- Assisted clients with system setup and training, including platforms such as Chirotouch and RevEHR, and managed enrollment processes.
- Regularly used Salesforce to maintain accurate records and track client interactions, ensuring clean data and efficient workflows.
- Managed a client portfolio of up to 10 clinics, providing dedicated support and personalized service.
- Maintained high standards of integrity, accountability, and professionalism in all aspects of work.
Volunteer
Nursing Home
10.2020 - 12.2024
- Provided emotional support and companionship to elderly in community homes.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06-2000
Skills
- Strong attention to detail with a methodical and accurate approach to work
- Skilled in conflict resolution and maintaining a professional, client-focused demeanor
- Client-centric mindset with a commitment to providing exceptional support to healthcare providers
- Experienced in mentoring and supporting team members to improve performance and collaboration
- Proficient in medical billing platforms, including ChangeHealthcare, Waystar, Office Ally, ClaimMD, and Trizetto
- Working knowledge of Salesforce, with the ability to manage clean, organized data for client tracking
- Deep expertise in ICD-10, CPT, and HCPCS coding standards
- Comprehensive understanding of medical billing processes and insurance claim lifecycles
- Proficient in specialized billing software, including Chirotouch and RevEHR
- Extensive experience in claims submission, denial management, and appeals
- Clear and professional communication skills, both written and verbal
- Skilled at prioritizing workload in fast-paced environments to meet deadlines and goals
- Strong analytical skills with the ability to identify billing trends and implement process improvements
Timeline
Volunteer
Nursing Home
10.2020 - 12.2024
Onboarding Team Lead
PracticeTek
09.2014 - Current
Bachelor of Science - Business Management
University of Phoenix
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