Shellie McCarthy
Boise,ID
Summary
Experienced healthcare leader driving operational excellence, financial performance, and strategic expansion. Proven in fostering positive team cultures, mentoring staff, and leading growth initiatives. Expert in managing large, cross-functional teams and optimizing financial outcomes while ensuring healthcare standards compliance. Collaborative with executive teams and multiple divisions to align efforts with corporate goals and deliver results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Marketing & Operations Administrator
Peak Physical Therapy/Confluent Health
Boise, Idaho
06.2023 - Current
- Enhanced collaboration through relationship-building with medical professionals, leading to an influx in patient referrals.
- Developed comprehensive marketing plans and strategies to increase brand awareness and patient satisfaction.
- Streamlined communication of marketing plans to key referral sources via well-structured presentations.
- Directed operations across several clinics, managing personnel growth, overseeing staff development, patient care quality, and operational efficiency.
- Collaborated with marketing, compliance, credentialing, billing, financial clearance, and HR teams to streamline clinic operations and achieve strategic objectives.
- Currently serving as Peak Physical Therapy's Compliance Champion, Clinicent Project Manager, a part of the Phreesia Implementation, all while managing KEET Leadership, HR Leadership, RCM Team Collaboration, Reporting for West CBO, and Financial Clearance Leadership.
- Developed weekly reports on operational performance metrics.
Vice President of Administration & Operations
Peak Physical Therapy
Boise, Idaho
07.2003 - Current
- Facilitate operational excellence across multiple facilities, drive financial performance, and strategic growth in alignment with company objectives.
- Manage and mentor Clinical Directors, fostering a culture of accountability, training, documentation, and billing compliance, professional development, and operational proficiency.
- Develop and execute strategic plans in collaboration with senior leadership, ensuring alignment with budget goals and operational metric goals.
- Analyzed financial objectives and budgets to identify areas of improvement and cost savings opportunities.
- Led marketing initiatives and cultivated relationships with key physicians, attorneys, and local businesses to enhance business opportunities and clinic growth.
- Ensured high-quality recruitment while enhancing overall onboarding experience
- Created structured job roles and duties that support best practice workflows for all administrative and clinical staff to meet the expansion needs of the organization.
- Implemented daily check sheets, enhancing accountability and streamlining productivity.
- Directed administrative teams in developing efficient processes for day-to-day operations.
- Designed and introduced operational processes, boosting service quality and patient satisfaction.
- Managed and optimized revenue operations for seven EINs.
- Managed daily billing claims submission, EDI agreements, accuracy of payment posting, ERA enrollment, AR management, and patient collections.
- Conducted comprehensive training for PPT staff on new electronic medical records software. (WebPT, Advanced MD, EMR)
- Converted legacy EMR/Billing application for tuck-in acquisitions.
- Reviewed financial reports on a monthly basis, adjusted strategies as needed to drive clinical and revenue growth, while maintaining compliance with regulatory and operational standards.
- Credentialing and Insurance Contract Manager.
- Completed all credentialing applications, annual updates, compliance requirements, contract reimbursement negotiations.
- Initiated and managed vendor accounts for clinical and office supplies, including price negotiations.
- Managed office equipment contracts and leases for printers, merchant services, and phone/fax vendors.
Education
Bachelors of Science - Pre-Physical Therapy
Lewis Clark State College
Lewiston, ID01.2002
Skills
- Leadership & Team Development: Proven success in mentoring Clinic Directors and staff to drive operational excellence and cultivate strong, positive work cultures
- Revenue Management: Expertise in financial oversight, budget management, and strategic growth initiatives that optimize bottom-line performance
- Operational Excellence: Extensive experience in managing day-to-day operations, ensuring compliance with healthcare standards, and achieving key performance metrics
- Communication & Collaboration: Strong ability to communicate across all levels of an organization, fostering collaboration with internal teams and external groups
- Strategic Planning: Skilled in developing and executing long-term strategies that align with company goals and drive operational success
- Marketing & Relationship Management: Proven ability to lead marketing initiatives and build essential relationships with physicians, attorneys & local businesses
Accomplishments
- Successfully opened multiple new clinics(denovos) in Idaho and Colorado states including acquisitions/Tuck-ins, driving operational efficiency and financial autonomy.
- Improved team collaboration and communication, aligning team efforts with strategic goals, resulting in a consistent 6.5-8.5% increase in performance metrics.
- Developed and executed marketing strategies that increased physician referrals and new evaluations.
- Maintained financial and operational accountability, achieving key performance metrics for [number] consecutive quarters.
- Consistently met Cash Collection ideals resulting in total carrier AR 0-60 90-95% current. Average days to pay -38-40 days (DSO)
- Drove revenue growth by 15% through improved operational efficiencies and targeted marketing efforts.
Certification
- Measurable Solutions Executive Training - 280 Hours
- PTVille Certification | 2022
- Leadership Training - Confluent Health 2023
Languages
English
Professional
References
References available upon request.
ADDITIONAL INFORMATION
- Willingness to travel and manage operations across multiple clinics.
- Committed to continuous professional development and maintaining up-to-date knowledge of industry trends and best practices.
- Dedicated physical therapy advocate with a deep commitment to the field of physical therapy. Driven by a genuine passion to help others improve quality of life and inspires colleagues to appreciate the transformative power of physical therapy.
Timeline
Director of Marketing & Operations Administrator
Peak Physical Therapy/Confluent Health
06.2023 - Current
Vice President of Administration & Operations
Peak Physical Therapy
07.2003 - Current
- Measurable Solutions Executive Training - 280 Hours
- PTVille Certification | 2022
- Leadership Training - Confluent Health 2023
Bachelors of Science - Pre-Physical Therapy
Lewis Clark State College
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