Shellie Roy
Concord,USA-NC
Summary
Accomplished PMP and CSM-certified project management leader with over 25 years of experience in enterprise program management. Proven expertise in driving large-scale IT initiatives and organizational transformation through strategic leadership and methodological excellence. Recognized for leading complex projects and consistently delivering exceptional results across multiple industries and technological platforms. Spearheaded multi-million-dollar IT programs in government, healthcare, and financial sectors, consistently delivering projects on-time and within budget. Led enterprise-wide PMO transformations, implementing cutting-edge solutions including Planview PPM, Clarity on Demand, and Oracle ERP applications. Extensive expertise in Agile/Scrum framework implementation and traditional Waterfall methodology execution allows for flexible and effective project management approaches tailored to organizational needs. Notable accomplishments include managing complex infrastructure modernization projects while maintaining operational efficiency and orchestrating successful Agile transformations across multiple workstreams. Comprehensive knowledge of Agile/Scrum and Waterfall methodologies, coupled with extensive experience in SDLC and Systems Engineering. Proficient in enterprise solution implementation and optimization, complemented by strong cross-functional team leadership and stakeholder management skills. Industry experience spans government agencies such as DOT, FAA, MWAA, and WMATA, as well as healthcare, pharmaceuticals, supply chain and logistics, and banking and financial services. This broad industry exposure provides unique insights and adaptable project management approaches that can be effectively applied across different business contexts, including Agile/Scrum frameworks implementation and optimization and Traditional Waterfall methodology execution. Experienced project management professional with a focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Manager
MSC Industry Supply
09.2023 - Current
- Led comprehensive portfolio analysis and reporting initiatives, developing standardized dashboards to track performance metrics and key indicators
- Orchestrated the management of 20 strategic workstreams aimed at tripling company growth within 3 years
- Implemented Meisterplan for enhanced project portfolio management and standardized project intake processes
- Established robust tracking mechanisms and reporting frameworks for real-time project visibility
- Developed and implemented enterprise-wide project management methodologies, best practices, and standards
- Led successful execution of Oracle Fusion projects, ensuring adherence to scope, budget, and timeline constraints
- Managed direct project management resources and provided indirect leadership to cross-functional project teams
- Created and maintained comprehensive project documentation, including detailed project plans and resource allocation strategies
- Spearheaded the development of standardized project management templates and training programs
- Identified and implemented process improvements within PMO operations, enhancing efficiency and effectiveness
- Established best practices for project delivery and knowledge management across IT Governance
- Streamlined operational processes to identify and implement cost-effective solutions
- Facilitated effective communication channels between project teams and stakeholders through structured reporting
- Coordinated with internal resources and third-party vendors to ensure seamless project execution
- Served as primary escalation point for conflict resolution and issue management
- Developed and delivered executive briefings and stakeholder updates on project status and performance metrics
- Implemented proactive risk identification and mitigation strategies across project portfolios
- Conducted post-project evaluations to capture lessons learned and drive continuous improvement
- Monitored and maintained project baselines for scope, schedule, and budget compliance
- Developed contingency plans to ensure project continuity and minimize disruptions
- Capital expenditure (CapEx) budget of $12M for enterprise-wide digital transformation initiatives
- Operational expenditure (OpEx) budget of $3M annually for ongoing project operations and maintenance
- Vendor management budget of $5M for external consultants and technology solutions
Project Manager/Scrum Master
Beckton Dickinson (BD) Pharmaceutical
09.2021 - 09.2023
- Chaired IT Governance Board and managed 'front door' project intake process for platform and infrastructure initiatives
- Led implementation of Global Service Engagement Platform (GSEP) using ServiceNow, standardizing IT service management across enterprise
- Successfully delivered Microsoft CRM and ERP implementations for major organizational initiatives
- Directed cross-functional Agile teams enforcing PMM and SEM methodologies across corporate staff, contractors, and consultants
- Managed successful implementations of Planview and SharePoint platforms within scope, budget, and timeline constraints
- Developed comprehensive project documentation including requirements, goals, maintenance plans, and resource allocation strategies
- Established robust project tracking mechanisms using Gant charts, milestone tracking, and performance metrics
- Led Oracle Fusion projects from inception to delivery, ensuring alignment with business objectives and stakeholder requirements
- Implemented enterprise-wide project lifecycle processes including backlog grooming, sprint planning, and testing protocols
- Developed and maintained PMO processes, methodologies, and best practices to enhance project delivery effectiveness
- Monitored project deliverables for quality compliance and established KPI measurement frameworks
- Created strategies for successful solution implementation, including change management and risk mitigation plans
- Capital expenditure (CapEx) budget of $3M for enterprise initiatives
- Operational expenditure (OpEx) budget of $1M annually for ongoing project operations and maintenance
- Vendor management budget of $8M for external consultants and technology solutions
- Served as primary liaison between business system owners and user communities for solution implementation
- Managed relationships with business stakeholders and implementation partners to ensure project alignment
- Coordinated cross-departmental communication for data quality issues and change management initiatives
- Established and maintained vendor relationships while overseeing procurement activities
- Provided direct oversight to Project Managers and indirect leadership to entire project teams
- Developed resource allocation plans and capacity planning strategies across multiple projects
- Fostered culture of continuous improvement through implementation of best practices and accountability measures
- Guided and motivated teams to exceed customer expectations and departmental objectives
- Implemented and maintained Agile/Scrum methodologies across multiple enterprise projects, resulting in 40% increase in project delivery efficiency
- Executed comprehensive sprint planning and management for 8 concurrent projects, consistently achieving 95% sprint goal completion rate
- Managed complex portfolio of epics and user stories, leading to 35% improvement in feature delivery timelines
- Established systematic backlog grooming and prioritization process, reducing technical debt by 45%
- Developed and implemented risk mitigation strategies, resulting in 60% reduction in sprint disruptions
- Created dependency mapping framework that improved cross-team collaboration and reduced blockers by 50%
- Led bi-weekly sprint ceremonies for teams of 15+ members, maintaining consistent velocity and high team engagement
- Mentored 12 team members in Agile practices, leading to successful scrum team certification
- Utilized JIRA for sprint planning, backlog management, and user story tracking
- Implemented daily stand-ups, sprint retrospectives, and sprint planning sessions
- Managed user stories and epics using the INVEST criteria (Independent, Negotiable, Valuable, Estimable, Small, Testable)
- Leveraged Azure DevOps for continuous integration/continuous deployment (CI/CD) pipeline
Project Manager/Scrum Master
Attain
01.2018 - 09.2021
- Led development of Survey Operational Control Systems (SOCS) production timeline for 2020 Census data management and workload delivery
- Executed complex IT projects while maintaining strict adherence to budget constraints, schedules, and scope requirements
- Implemented multiple change management methodologies including ADKAR, AIM, and Beckhard-Harris processes to accelerate organizational transformation
- Ensured compliance with IT governance guidelines (AD&S, BDS) for seamless product delivery to end users
- Spearheaded budget formulation process, creating detailed project budgets for labor, materials, and resource allocation
- Maintained precise tracking of project expenses, performing regular reconciliation of actual costs against forecasts
- Conducted systematic budget reviews and implemented necessary revisions throughout project lifecycles
- Managed timely submission and processing of stakeholder invoices and financial documentation
- Developed comprehensive communication channels to effectively convey project status, risks, and milestones
- Conducted customer needs assessments through direct communication and survey methodologies
- Facilitated regular project meetings and coordinated activities across diverse project teams
- Initiated and approved strategic modifications to project plans based on stakeholder feedback and evolving requirements
- Facilitated daily stand-ups, sprint planning, retrospectives, and review ceremonies for teams of 10-15 members, maintaining high engagement and productivity
- Managed and prioritized product backlogs, including epics and user stories, ensuring alignment with business goals and technical requirements
- Orchestrated sprint ceremonies across multiple teams, maintaining consistent communication and collaboration between stakeholders
- Led infrastructure modernization initiatives, including platform upgrades and system integrations, while adhering to Agile principles
- Implemented standardized sprint processes and documentation practices, improving team efficiency and delivery predictability
- Fostered collaborative environment across development, operations, and business teams
- Facilitated cross-team dependencies and resource allocation
- Resolved impediments and blockers through effective stakeholder management
- Maintained transparent communication channels between technical and business stakeholders
- Used Microsoft Project for detailed project planning, resource allocation, and timeline management
- Implemented earned value management (EVM) for tracking project performance
- Maintained comprehensive project documentation including requirements, design documents, and test plans
- Utilized SharePoint for document management and version control
Program/Project Manager
Inovalon Healthcare
02.2016 - 01.2018
- Managed 20 capital-approved programs and strategic planning initiatives, implementing enterprise solutions including Planview and Clarity
- Established PMO framework including workflow analysis, requirements documentation, and process flows for project intake
- Developed comprehensive project artifacts including Project Charter, IT governance documentation, deployment plans, and best practices
- Led change request process to mitigate scope creep and maintain project timelines
- Monitored project milestones and deliverables while ensuring adherence to quality standards
- Managed in-flight roadmap items from inception through project lifecycle completion
- Implemented front-door process for capital-approved products and projects
- Developed test plans and project closeout procedures to ensure successful delivery
- Created detailed project budgets encompassing labor, materials, and resource cost estimations
- Performed regular reconciliation of actual expenses against forecasts throughout project lifecycle
- Conducted systematic budget reviews and implemented necessary adjustments
- Managed stakeholder invoicing process ensuring accurate and timely submission
- Collaborated with internal PMO stakeholders to define and implement requirements
- Assessed customer needs through direct communication and survey methodologies
- Identified and resolved project challenges through stakeholder consultation
- Maintained effective communication channels for project status updates and issue resolution
Project Manager/Scrum Master
Pentagon Federal Credit Union
09.2014 - 02.2016
- Implemented enterprise-wide IT PMO framework, including governance policies, system monitors, and control mechanisms
- Led multiple portfolio oversight initiatives, managing program interdependencies to achieve client objectives
- Established project repository for lessons learned, enabling knowledge transfer across future projects
- Developed comprehensive work plans, functional/technical designs, and implementation strategies
- Created accurate resource forecasts utilizing historical data and project requirements analysis
- Managed resource allocation across programs to address work fluctuations and delivery constraints
- Optimized resource distribution across personnel, equipment, and materials to meet project objectives
- Established clear communication channels for resource constraints and requirements
- Formulated detailed project budgets encompassing labor, subcontractors, software/tools, and travel expenses
- Conducted regular budget monitoring and reconciliation of actual expenses against forecasts
- Integrated vendor invoice processing with accounting systems while maintaining strong partner relationships
- Implemented proactive payment risk identification and mitigation strategies
- Delivered executive-level communications on project status, risks, and strategic recommendations
- Managed contracts and vendor relationships for delegated program initiatives
- Coordinated effectively with internal/external clients and third-party vendors to achieve project objectives
- Maintained comprehensive documentation of all financial transactions and vendor agreements
- Executed end-to-end project management including cost-benefit analysis and technical implementation
- Conducted thorough testing and quality assurance processes throughout project lifecycle
- Implemented systematic project monitoring and reporting mechanisms
- Developed and maintained comprehensive project documentation and best practices
- Implemented and maintained Agile/Scrum methodologies across multiple enterprise projects, resulting in 40% increase in project delivery efficiency
- Executed comprehensive sprint planning and management for multiple project launches
- Managed complex portfolio of epics and user stories, that led to improvement in feature delivery
- Led bi-weekly sprint ceremonies for teams of 20+ members, maintaining consistent velocity and high team engagement
Senior Project Manager
CACI, Inc.
10.2012 - 09.2014
- Directed comprehensive budget management for Department of Radio Wireless O&M projects ($5M+) and Airport Authority fleet vehicle project ($6M+), including budget formulation, stakeholder presentations, and regular monitoring of actual expenses against forecasts
- Developed procurement documentation including SOWs and solicitation packages, while managing detailed financial reporting systems for forecasts, requisitions, POs, and invoice reconciliation across multiple high-value contracts
Project Manager/Scrum Master
Washington Metropolitan Area Transit Authority (WMATA)
10.2011 - 10.2012
- Transformed enterprise IT PMO and established governance frameworks while leading Agile optimization for eight quality management applications at Boeing, including development of complex project plans, risk mitigation strategies, and resource allocation across multiple organizational units
- Spearheaded Service Insights project implementation, delivering real-time analytics and metrics for Information Platform and Hosting Services, while ensuring adherence to quality standards, budget constraints, and strategic organizational objectives through comprehensive stakeholder engagement and vendor management
Project Manager
Croix Connect (FAA)
06.2007 - 10.2011
- Provided quality assurance and project management support to FAA
- Developed and defined requirements for ATCT and TRACONS for FAA using PMO best practices
Project Manager
Nextel Communications
10.2000 - 10.2007
- Led comprehensive billing system overhaul project for Nextel's new carrier market, managing integrated master schedule and staff resources while implementing end-to-end project management framework
Education
B.S. - Computer Information Systems
Strayer University
Washington, DC06.2000
Skills
- Full Software Development Life Cycle (SDLC)
- Waterfalls
- Agile Methodology
- Scrum Master
- Clarity Implementation/Post Implementation
- Process Documentation
- IT Governance
- PMO Support
- Project Management Life Cycle
- Customer Relationship Management (CRM)
- Mobile Application Development
- Capability Maturity Model Integration (CMMI)
- Change Management
- Cross functional Collaboration
- Vendor Management
- Budget Management
- Task Management
- Construction Management
- Proposal Writing
- Portfolio Management
- Critical Thinking
- Problem Solving
- Quality Assurance Management
- System Integration
- Requirements Management
- Integration Testing and Evaluation
- Risk Management
- Scope Management
- Application Maintenance Change Process
- Change Request Management
- Project Portfolio Management System (PPM)
- Planview
- Clarity PPM Implementation
- Peoplesoft HCM
- Oracle ERP
- EHR
- Service Now
- Salesforce
- Mondaycom
- Meisterplan
- Clarity on Demand
- Planview PPM
- Microsoft Office Suite
- Smartsheet’s
- Oracle ERP Applications (80/ 9i/ EBS)
- SQL
- PeopleSoft
- Business Objects Reports
- Java
- J2EE
- TFS
- ALM
- JIRA
- Scope management
- Problem-solving skills
- Strategic planning
- Project leadership
- Customer focus
- Business analysis
- Software development lifecycle
- Requirements analysis
- Software implementation
- Data migration
- Requirements gathering
- Project coordination
- User support
- Task prioritization
- Project planning
- Cross-functional team leadership
- Agile framework
- Project lifecycle management
- Scope definition
Accomplishments
- Achieved success through effectively helping with implementations.
- Documented and resolved project roadblocks which led to successful and ontime delivery.
- Supervised team of 20 staff members.
- Achieved sustainable and repeatable results by introducing Change Management practices for project and ownership adoption.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 12 in the development of project and process optimization.
- Resolved product issue through consumer testing.
System Engineering Support
- Quality Assurance Management
- System Integration
- Requirements Management
- Integration Testing and Evaluation
- Risk Management
- Scope Management
- Application Maintenance Change Process
- Change Request Management
- Project Portfolio Management System (PPM)
- Planview, Clarity PPM Implementation
- Peoplesoft HCM
- Oracle ERP
- EHR
- Service Now
- Salesforce
- Monday.com
- Meisterplan
Certification
PMP, CSM
Timeline
Program Manager
MSC Industry Supply
09.2023 - Current
Project Manager/Scrum Master
Beckton Dickinson (BD) Pharmaceutical
09.2021 - 09.2023
Project Manager/Scrum Master
Attain
01.2018 - 09.2021
Program/Project Manager
Inovalon Healthcare
02.2016 - 01.2018
Project Manager/Scrum Master
Pentagon Federal Credit Union
09.2014 - 02.2016
Senior Project Manager
CACI, Inc.
10.2012 - 09.2014
Project Manager/Scrum Master
Washington Metropolitan Area Transit Authority (WMATA)
10.2011 - 10.2012
Project Manager
Croix Connect (FAA)
06.2007 - 10.2011
Project Manager
Nextel Communications
10.2000 - 10.2007
B.S. - Computer Information Systems
Strayer University
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