Shellie Price
West Des Moines,IA
Summary
Highly-motivated, meticulous and systematic Administrative Assistant. Skilled in organizing, planning and managing daily clerical needs. Adept at working effectively unsupervised and quickly mastering new skills. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing calendars. Proficient in oral and written communication, team leadership and relationship-building.
Overview
11
11
years of professional experience
Work History
Customer Success Representative
PowerPhone
Madison, CT
08.2022 - 07.2023
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
Business Execution Consultant
Apex Systems
West Des Moines, IA
04.2022 - 07.2022
- Established and restructured new and existing policies, processes and procedures.
- Conducted reviews of assigned organizational and functional activities and evaluated adequacy and effectiveness of management controls over each area.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
Sr. Finacial Coordinator
Price - Wardlaw Family Trust
West Des Moines, IA
07.2012 - 12.2019
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Followed care plan and directions to administer medications.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Contributed to case reviews of client status and progress.
Education
Master of Science - Criminal Justice
University of Phoenix
Tempe, AZMaster of Science - Business Managment
University of Phoenix
Tempe, AZSkills
- Microsoft Office Expertise
- Conflict Mediation
- Account Management
- Creative Problem Solving
- Office Equipment Proficiency
- Computer Proficiency
- Prioritization
- Administrative Support
- Multi-Task Management
- Coordination
- Process Optimization
- Scheduling
- Customer Consulting
- Researching
- Positive and Professional
- Active Listening
- Critical Thinking
Timeline
Customer Success Representative
PowerPhone
08.2022 - 07.2023
Business Execution Consultant
Apex Systems
04.2022 - 07.2022
Sr. Finacial Coordinator
Price - Wardlaw Family Trust
07.2012 - 12.2019
Master of Science - Criminal Justice
University of Phoenix
Master of Science - Business Managment
University of Phoenix
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