Shellie Roanhorse
Tehachapi,CA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Rite Aide. Skilled in data entry and relationship building, I've developed strategies that maximized profits and ensured pricing accuracy, leading to significant improvements in service quality and inventory management.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
27
27
years of professional experience
Work History
Pricing Accuracy Coordinator
Rite Aid
Tehachapi
10.2008 - 06.2025
- Monitored product pricing and legal requirements.
- Changed price stickers and pricing signs to reflect store promotion changes.
- Assisted marketing with pricing information for weekly advertisement.
- Developed pricing strategies to maximize profits while ensuring customer satisfaction.
- Conducted regular price checks to ensure accuracy in pricing for customers.
- Provided pricing information to customers regarding specific products.
- Performed random weekly audits to check pricing accuracy.
- Overhauled outdated pricing systems for increased accuracy in pricing management across all product categories within the department.
- Developed and implemented strategic plans to align departmental goals with organizational objectives.
- Led cross-functional teams to enhance operational workflows and optimize resource allocation.
- Managed and motivated employees to be productive and engaged in work.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Delivered consistent top-notch performance under pressure during peak customer hours or challenging situations.
Associate
Kmart
Tehachapi, CA
07.2002 - 07.2006
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Grocery Bagger
Save Mart Supermarkets - N. California Division
Tehachapi, CA
02.1999 - 03.2001
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Crew Member
McDonald’s
Tehachapi
07.1998 - 07.1999
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Tehachapi High School
06.2001
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Document Management
- Scheduling and calendar management
- Recordkeeping
- Staff Supervision
- Staff Training
- Goal Setting
- Multitasking and organization
- Active listening
- Team leadership
Timeline
Pricing Accuracy Coordinator
Rite Aid
10.2008 - 06.2025
Associate
Kmart
07.2002 - 07.2006
Grocery Bagger
Save Mart Supermarkets - N. California Division
02.1999 - 03.2001
Crew Member
McDonald’s
07.1998 - 07.1999
High School Diploma -
Tehachapi High School