Managing
Shellie Sales
Mount Sterling,KY
Summary
Reliable and enthusiastic individual seeking an opportunity to contribute immediate value to a growing team. Inspired by the opportunity to help others and driven to apply an unfailing work ethic to meet objectives. Strong ability to multitask and manage time effectively, industrious and committed. Excellent industry experience with a professional appearance and demeanor. Expertly completes assigned tasks with a focus on quality, dependable and a quick learner. Team player with effective communication and organization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Tech Medical Services
12.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
MANAGER
Storage Rentals of America
02.2022 - 06.2023
- Managed daily operations including scheduling and budgeting
- Making collection calls and taking payments
- Light cleaning and upkeep on property
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Answered incoming calls promptly and professionally, routing messages as needed
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
SECRETARY
RS Trucking
01.2019 - 01.2021
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting
- Making collection calls and taking payments
- Light cleaning and upkeep on property
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Answered incoming calls promptly and professionally, routing messages as needed
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
GARDEN CENTER ASSOCIATE
Lowes
01.2018 - 06.2018
- Assisted customers in selecting appropriate plants, soil, fertilizers, tools and other gardening supplies
- Provided advice to customers on proper planting techniques, pest control methods and general garden care
- Placed orders with vendors when necessary to replenish depleted items
- Monitored stock levels of all products throughout the day to ensure adequate supply
- Created promotional materials such as flyers and signage to advertise seasonal sales events
- Organized merchandise displays to attractively showcase products for sale
- Adhered to safety protocols while operating power equipment such as lawnmowers or leaf blowers.
FACTORY WORKER
Nestle
07.2015 - 08.2016
- Followed all safety protocols and procedures while on the factory floor
- Built containers and packing parts in accordance with detailed packing specifications
- Developed strong technical knowledge of various types of manufacturing processes.
SUBSTITUTE TEACHER
Board of Education
02.2014 - 05.2016
- Managed classroom environment, helping students learn in absence of regular teachers
- Maintained discipline and classroom control, fostering safe and positive learning environment
- Provided classroom teacher with written feedback on results of lessons and student behavior issues
- Maintained a safe learning environment by enforcing school rules and regulations
- Followed existing lesson plans to provide consistent instruction to assigned students
- Observed established classroom schedules to provide consistency for students
- Demonstrated strong organizational skills while managing multiple classrooms
- Documented summary of work completed to update regular classroom teacher.
Education
ASSOCIATES IN BUSINESS IN BUSINESS -
American Intercontinental University
Schaumburg, IL10.2014
Skills
- Business Planning
- Brand Management
- Management
- CPR Certified
- Dementia Care
- Dependable and Responsible
- Fast Learner
- Attentive to People
- Attention to Detail
- Multitasking
- Contract Development and Management
- Verbal and Written Communication
- Team Leadership
- Sales and Marketing
- Time Management
- Customer Service
- Computer Skills
Roles And Responsibilities
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting
- Making collection calls and taking payments
- Light cleaning and upkeep on property
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Answered incoming calls promptly and professionally, routing messages as needed.
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
References
- Taylor Campbell, Storage Rentals Of America, District Manager Ex-boss, 18593977463, taylorcampbell@sroa.com
- John Elliott, Fedex, Driver Friend, 18594048156, crazyfisherman35@gmail.com
- Wendy Mitchell, None, No Position Co-worker/friend, (606) 842-0325, noemail@gmail.com
Certification
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
Secretarial
Delivery
Home Health
Timeline
Personal Care Assistant
Tech Medical Services
12.2023 - Current
MANAGER
Storage Rentals of America
02.2022 - 06.2023
SECRETARY
RS Trucking
01.2019 - 01.2021
GARDEN CENTER ASSOCIATE
Lowes
01.2018 - 06.2018
FACTORY WORKER
Nestle
07.2015 - 08.2016
SUBSTITUTE TEACHER
Board of Education
02.2014 - 05.2016
ASSOCIATES IN BUSINESS IN BUSINESS -
American Intercontinental University
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