Shellie Thiel
Edgerton,OH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Inside Sales/Office Worker
Big C Lumber
12.1996 - Current
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Maintained inventory levels for office supplies, reducing downtime due to shortages or delays in ordering materials.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Inside Sales Representative
Big C Lumber
12.1996 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
Skills
- Written Communication
- Attention to Detail
- Verbal Communication
- Interpersonal Skills
- Time Management
- Office Equipment Operation
- Customer Service
- Invoice Processing
- Bank Deposit Reconciliation
- Valid Driver's License
- Technical Support
- Strong Problem Solver
- Fax Scanner operation
- Dependable and Responsible
- First Aid/CPR
Achievements
We have a large store and I have been ordering product for around 16 years now, also order nuts and bolts throughout the store. Write up PO's and Receive them properly and then, put all products away and keep inventory correct.
Timeline
Inside Sales/Office Worker
Big C Lumber
12.1996 - Current
Inside Sales Representative
Big C Lumber
12.1996 - Current
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