Shellie Thompson
Royal,AR
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
19
19
years of professional experience
Work History
Leader
Arkansas Passport Center
Hot Springs, AR
04.2016 - Current
- Led teams to enhance customer service at the Arkansas Passport Center.
- Oversaw application processing procedures for passport services.
- Coordinated staff training sessions on policy updates and customer engagement.
- Assessed team performance against established goals and objectives.
- Implemented quality control measures for accurate documentation handling.
- Facilitated communication between departments to resolve client inquiries efficiently.
- Ensured work areas remained tidy and ready for inspection, supporting adherence to product standards.
Manager
Cajun Boilers Restaurant
Hot Springs, AR
07.2007 - 12.2016
- Managed daily operations of restaurant, ensuring smooth workflow and service quality.
- Supervised staff, providing training and support for optimal performance.
- Oversaw scheduling, balancing employee hours for efficient labor management.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Coordinated inventory management, maintaining stock levels for kitchen supplies.
- Developed menus in collaboration with chefs to enhance customer experience.
Education
Lake Hamilton High School
Pearcy, ARSkills
- Supply chain oversight
- Process improvement
- Performance assessment
- Staff training
- Employee coaching
- Client relations
- Team leadership
Timeline
Leader
Arkansas Passport Center
04.2016 - Current
Manager
Cajun Boilers Restaurant
07.2007 - 12.2016
Lake Hamilton High School