Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Shellonda Singleton

Sumter,SC

Summary

Dynamic and results-driven professional with extensive experience at Grifols Plasma Center, excelling in quality assurance and donor relations management. Proven ability to train teams effectively while ensuring compliance with safety protocols. Recognized for fostering strong donor engagement, leading to increased repeat donations and enhanced operational efficiency. Skilled in venipuncture, assessing vitals, and possessing strong communication, empathy, and problem-solving abilities to excel in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Donor Center Technician 2 Trainer/ Phlebotomist

Grifols Plasma Center
Sumter, SC
09.2022 - Current
  • Ensured that all safety protocols were followed per SOP.
  • Tested samples of processed and unprocessed plasma donations, and blood samples, to verify that quality standards were met.
  • Provided technical support on-site when needed during production (e.g., PCS machine failure, common Nexlynx technical errors).
  • Trained other technicians on the proper protocol of the plasma processing procedure and equipment.
  • Participated in regular meetings with management staff to discuss current projects, goals, and training.
  • Labeled blood vials and plasma containers with critical information, like the time of collection, date, and patient name.
  • Obtained a substantial amount of blood samples and plasma donations through venipuncture or capillary puncture, using capillary tubes and 17-gauge needles.
  • Prepared patients for examination by properly obtaining vital signs, verifying referrals, and taking a detailed health history.
  • Developed strong rapport with donors through genuine engagement, fostering long-term loyalty, and increasing repeat donations.

Personal Care Assistant

Addus Home Health Care
06.2022 - 06.2024
  • Ensured the safety of patients by monitoring the environment and responding promptly to any emergency situations that may arise.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Provided companionship to elderly and disabled clients in their homes, or other residential facilities.
  • Assisted clients with activities of daily living, such as bathing, dressing, grooming, and toileting.
  • Performed housekeeping duties, including laundry, vacuuming, dusting, mopping floors, and changing bed linens.

Server

Red Lobster
11.2020 - 07.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Performed opening and closing duties, such as setting up the dining area and restocking supplies.
  • Provided exceptional service to a high volume of daily customers.

Customer Service Representative

SYKES
05.2022 - 12.2022
  • Answered customer inquiries and provided accurate information regarding banking information and services.
  • Gather customer feedback through surveys, and use the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.

Panel Builder

EATON
05.2021 - 08.2021
  • Responsible for assembling complex layouts on electric units.
  • The setup, mounting, reading, and understanding of testing systems.
  • Works as a team for the preparation of panels for shipment.

Education

Certificate - BA- Business Administration And Management

Martinsburg College
Martinsburg, WV
05-2025

High School Diploma -

Sumter High School
Sumter, SC
06.2020

Skills

  • Customer service
  • Project management
  • Quality assurance
  • Data analysis
  • Technical training
  • Effective communication
  • Team collaboration
  • Problem solving
  • Sample labeling
  • Biohazard disposal
  • Donor screening
  • Blood collection
  • Phlebotomy expertise
  • Equipment sterilization
  • Workspace sanitation
  • Data entry
  • Marketing and promotion
  • Workload prioritization
  • Donor relations management
  • Professionalism
  • Time management

Accomplishments

  • After being employed by Grifols, formerly named as Freedom Plasma for only 4 months, I have been promoted as a Trainer which allowed me to successfully train new and cross-trained employees, which resulted in a positive increase in production and donor wait-times.

Certification

  • BLS (CPR) Certified as of February 2025.

References

Professional References:

 Cedric Kirkman | Lead Detective of SPD | Former Mentor | 803-565-0973

 Kanisha Allen | Assistant Manager at Grifols Plasma | Current Assistant Manager | 704-642-9339

Jay Roupe | Center Director at Grifols Plasma | Current Manager | 803-4640575

Timeline

Donor Center Technician 2 Trainer/ Phlebotomist

Grifols Plasma Center
09.2022 - Current

Personal Care Assistant

Addus Home Health Care
06.2022 - 06.2024

Customer Service Representative

SYKES
05.2022 - 12.2022

Panel Builder

EATON
05.2021 - 08.2021

Server

Red Lobster
11.2020 - 07.2023

Certificate - BA- Business Administration And Management

Martinsburg College

High School Diploma -

Sumter High School

Similar Profiles

CREATE PROFILE