Summary
Work History
Skills
Timeline
Overview
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SHELLRIECE PARKER

SHELLRIECE PARKER

Leadership / Banking
Aurora,IL

Summary

Forward-thinking team leader skilled at operating efficiently to meet goals. Adept at streamlining processes and increasing efficiency while meeting demanding benchmarks for productivity and risk control. Proactive and focused on continuous operational improvement through applied training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Offering strong initiative, exceptional work ethic and along with a disciplined approach.


Work History

Assistant Vice President Operations Manager

Wintrust Mortgage
Rosemont, IL
02.2022 - 02.2023
  • Managed Underwriters, Processors, and closers with ability to remain organized in a high producing environment.
  • Established positive and effective communication among staff and organization leadership. Worked with team to ensure internal policies were maintained with business partners.
  • Managed daily file production to meet fair lending laws and regulation.
  • Prepared weekly/monthly projections for closed loans, pipeline totaling $37million in financing monthly.
  • Analyzed complex loan scenarios with sales partners, underwriters, and processors to assist with making sound decisions.
  • Analyzed quality exceptions to ensure Audit findings were valid, if not loans were disputed according to investor guidelines.
  • Completed monthly one on one team member discussions on production, Quality, areas of improvement and celebrate positive achievements.

Underwriting Supervisor

JP Morgan Chase
Downers Grove, IL
05.2017 - 02.2022
  • Interviewed, hired, and trained new hires to overcome learning gaps with system issues, reading/interpreting policies, and gaps in policies.
  • Worked with Underwriters struggling to meet production requirements. Created successful 30-60-90-day process to assist with Underwriter confidence and seek out areas of weakness.
  • Maintained lending authority of $2 million with ability to review Non-Qualified Mortgage, Self Employed, and Jumbo Loans (High Value clients).
  • Analyzed complex loan escalations with Home Lending Advisors, Lending Managers, Senior Lending Managers, Processors, and Processing Managers to ensure excellent internal customer service and inclusive partnerships within business units.
  • Held daily huddles to go over quality errors from previous days, policy updates, file scenarios, and continue to build powerful virtual comradery amongst team.
  • Instilled importance of maintaining exceptional quality by conducting manager mentor reviews per Underwriter each month.
  • Write monthly scorecards to communicate monthly production numbers to Underwriters, including quality percentage, production numbers, and customer service percentage.
  • Identified root cause of possible errors and provided commentary to justify decisions rendered.
  • Followed proper protocols for disciplinary actions to ensure Chase requirements were met leading to coaching, verbal warning, written warning, and termination of employment.

Quality Control, Supervisor - Fraud Investigator

Wintrust Mortgage
Rosemont, IL
12.2009 - 05.2017
  • Demonstrated leadership in engagement with C-level executives and company lawyers on Fraud Audit findings.
  • Developed and implemented procedures to detect, prevent, and provide awareness of potential fraud schemes, along with updating policies
  • Presented potential risks through analytical conclusions of audit findings to senior management and business partners.
  • Participated in annual audit reviews with examiners to ensure bank was operating in compliance with federal bank regulations.
  • Assisted with interviews, trained, and mentored new hires with control practices and internal audit reviews.
  • Assisted with creating and updating quality control policy / procedures.

Skills

  • Diversity and Inclusion Leadership
  • Strong problem-solving capabilities
  • Policy and Procedure Implementation
  • Staff Development - Productivity Improvement
  • Customer Focused - Internal and External
  • Microsoft Office Suite

Timeline

Assistant Vice President Operations Manager

Wintrust Mortgage
02.2022 - 02.2023

Underwriting Supervisor

JP Morgan Chase
05.2017 - 02.2022

Quality Control, Supervisor - Fraud Investigator

Wintrust Mortgage
12.2009 - 05.2017

Overview

13
13
years of professional experience

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SHELLRIECE PARKERLeadership / Banking