Shellsea Cardenas

Supervisor | January 2025 – Present
Team Lead | September 2023 – January 2025
Crew Member | December 2022 – September 2023

• Managed all reservations, confirmations, and booking calls, handling a high call volume with professionalism and accuracy.
• Assigned a dedicated office and remote role to conduct phone outreach, customer follow-ups, and group/event scheduling.
• Served as the primary point of contact for customers, answering questions, providing information, and resolving issues.
• Coordinated schedules, appointments, and event logistics to ensure smooth daily operations.
• Oversaw office organization, supplies, and general cleanliness to maintain a professional environment.
• Trained and supervised new employees, reinforcing company procedures, confidentiality, and customer service standards.
• Promoted due to reliability, leadership, and strong communication skills.
• Assigned a dedicated office and remote role to independently manage phone communications, customer outreach, and scheduling due to reliability and performance.
• Checked and responded to emails regularly, prioritizing time-sensitive messages, and relaying information to supervisors and team members.
• Assisted with administrative tasks, including data entry, filing, scanning documents, and maintaining logs of daily activities.
• Maintained a professional demeanor and appearance at all times while representing the organization.
• Trained new employees on phone etiquette, customer service standards, and office procedures.
• Demonstrated discretion and confidentiality when handling customer information and internal communications.