Shellsea Rodriguez

Maintain a safe environment:

• Patrol interior & exterior ATMs
• Staying vigilant, noticing changes to the environment and clientele
• Showing high visibility to deter robbery, internal, and external criminal activities
• Responding to distress calls
• Conducting detailed incident reports
• Collaborating with law enforcement to resolve criminal acts.

Safeguarding:

• Cash, Valuables, Documents, and Sensitive information within the property

Customer Service:

• Greeting clientele
• Aiding clientele
• Escorting clients and employees

Operational duties:

• Locking/Unlocking Doors
• Monitoring surveillance videos
• Keeping inventory on equipment

Leadership Role:

• Lieutenant
• Overseeing day to day performances on our security professionals
• Training a strong team of security officers
• Exercing strong communication

• Lead team meetings to motivate, provide tips, and techniques for a successful day
• Offer customized solutions for customer concerns and unique requirements.
• Recruit & develope top sales talent
• Achieve ambitious sales goals
• Design floor plans for merchandise to achieve ambitious sale goals

• Fielded an average of 400+ customer service calls a day
• Stay knowledgeable of store policies regarding payments, returns and exchanges
• Process sales & return transactions accurately
• Assist customers with store product, and company concerns
• Assist customer with a step by step procedure on how to maneuver through our website, tools and software
• Develop confident delight specialist through training and hands on activities