SHELLY CHESTERMAN
Olympia,WA
Summary
Experienced and accomplished office professional with excellent customer service skills. Performs well in a high-stress, fast paced environment; adapts quickly to new situations; well organized and able to meet competing deadlines. Multi-tasks to accomplish large workloads; communicates effectively with diverse people, and works well in a team environment or individually.
Overview
9
9
years of professional experience
Work History
HR Administrative Assistant
Providence Health & Services
Olympia, WA
05.2014 - 06.2016
- First point of contact for all general HR inquiries; Supported daily operations of busy human resources department; Prioritized and managed own workload without supervision.
- Provided administrative support with Union grievances, calendar maintenance, meetings, travel and training events. Filed paperwork, sorted and delivered mail, maintained office organization and ordered supplies.
- Performed monthly background checks using multiple systems to obtain security accesses for contract employees.
- Trained and onboarded new employees; conducted orientations for new staff hires; I9 completion and security badges
Fiscal Technician 1 & 2
Dept. Of Retirement Systems (Kelly Services Temp)
Olympia, WA
06.2013 - 05.2014
- Worked directly with members, beneficiaries, financial institutions, and other agency staff regarding lost or destroyed disbursement payments.
- Reviewed Treasury Management System (TMS) i process of re-issuance for lost or destroyed warrants to avoid duplicate payments.
- Worked in cash room, opened, sorted, date-stamped, entered each piece of correspondence received.
- Maintained Fiscal unit’s Journal Voucher (JV) books, ensuring all accounted for with supporting documentation and filed sequentially.
- Worked on high-priority archive imaging project for Employer Support Services unit.
- Provided support to Executive Assistant in unit, and for Accounting Services team; performed other clerical duties, as needed, for divisional staff.
- Reviewed Agency Financial Reporting System (AFRS) for error batches and corrected coding; Uploaded files to Financial Toolbox and released into AFRS.
- Assisted cashiers with daily cash intake; entered batches into Reflections; processed ACH returns
- Produced and distributed general ledger account activity and reports to team members.
- Processed, entered and logged receipt of cash including Journal Vouchers and Electronic Fund Transfers on daily basis for deposit to State Treasurer.
- Verified and balanced payment advice forms ensuring accuracy in account postings and cash deposits.
- Assisted in performing daily balancing and monthly reconciliations for member retirement contributions to specified plans, Assisted payees with lost, destroyed, misrouted, forged or stale dated (SOL) warrants to make reissuing of payments as quick as possible.
- Processed pension and vendor payments, agency payroll actions, and agency purchasing receipts.
- Researched and troubleshot returned or non-cashed pension and vendor payments.
- Coordinated issuance and receipt of required affidavits and verified information for accuracy.
Administrative Coordinator/Document Control
Dow Chemical (Kelly Services Temp)
Elma, WA
10.2010 - 08.2011
- Payroll timekeeper for site with 50 + employees; calculated monthly contractor hours for entry into Global GIRD system; data entry and maintenance of employee testing system (ETMS)
- Coordinated controlled Document Management System (DMS) including review, approval and distribution of documents ensuring organization and accessibility
- Provided support/coaching for group of crew members on writing Lockout/Tagout practices and procedures to safeguard employees per OSHA safety compliance standards.
- Administered Action Traction System, including maintenance, entry and distribution of nonconformance or incident reports
- Scheduled medical monitoring programs; coordinated employee events and catered luncheons
- Inventoried and ordered office supplies; maintained supply room; organized offsite storage and document shredding service.
- Mentored office employees on proper administrative procedures and how to use programs such as Document Management System (DMS), keeping operations consistent and efficient for maximum performance
Office Assistant/Membership Records Coordinator
WA Farm Bureau
Olympia, WA
04.2004 - 09.2007
- Completed daily cash reports; updated and maintained integrity of records
- Generated and mailed renewal notices; sorted and distributed mail; managed all ordering of office supplies
- Processed, tracked and sent notices regarding not sufficient payments (NSF) received
- Operated multi-line telephone system efficiently, managing over 60 calls per day; acted as representative providing detailed information on services, products, billing inquiries and complaints
Office Manager
Total Performance Aircraft LLC
Olympia, WA
09.2002 - 01.2004
- Created business from start-up to change of ownership
- Established and maintained customer accounts, financial records and letters of correspondence utilizing variety of computer software
- Conducted all aspects of daily operations including answering telephone; responding to inquiries; providing administrative support to Sales Manager
- Developed successful marketing strategies and designed effective advertising promotions
- Organized and scheduled monthly promotional material in magazines and multiple Internet sites
- Developed web page and maintained on daily basis
- Created and developed letters of correspondence; maintained all files.
Education
Re-certification of Computer Applications -
Clover Park Technical College
Lakewood, WA2012
Certificate in Integrated Computer Applications -
Business Computer Training Institute
Lacey, WA2000
Colleges, General Business Courses -
Grays Harbor And Bremerton Community
Aberdeen And Bremerton1988
Skills
- Active Listening
- Critical Thinking
- Customer engagement
- Data Entry
- Multitasking Abilities
- MS Office
- Clerical Support
- Teamwork and Collaboration
- Excellent Communication
- Planning and Coordination
- Flexible and Adaptable
- Organization and planning
- Bookkeeping
- HR policies
- Maintaining files
- Computer literacy
- Office administration
- Spreadsheet management
- Mail distribution
- Documentation and reporting
- Records destruction
- Presentation design
- Multi-line phone proficiency
- Travel coordination
- Account Reconciliation
- Time management
- OSHA compliance
- Payroll and budgeting
- Documentation and control
- Scheduling
- Administrative support
- Customer and client relations
- Business correspondence
- Credit and collections
- Invoice Processing
- Recordkeeping
- 60 WPM typing speed
- Marketing
- Records management
- Multi-line Telephone Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You must do the thing you think you cannot do.
Eleanor Roosevelt
Timeline
HR Administrative Assistant
Providence Health & Services
05.2014 - 06.2016
Fiscal Technician 1 & 2
Dept. Of Retirement Systems (Kelly Services Temp)
06.2013 - 05.2014
Administrative Coordinator/Document Control
Dow Chemical (Kelly Services Temp)
10.2010 - 08.2011
Office Assistant/Membership Records Coordinator
WA Farm Bureau
04.2004 - 09.2007
Office Manager
Total Performance Aircraft LLC
09.2002 - 01.2004
Re-certification of Computer Applications -
Clover Park Technical College
Certificate in Integrated Computer Applications -
Business Computer Training Institute
Colleges, General Business Courses -
Grays Harbor And Bremerton Community
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