Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Amidei

Algonquin,Illinois

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Independant Owner

Vantel Pearls
Mansfield, MA
02.2018 - 10.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted customer's in jewelry design.

General Manager

Ginos East
South Barrington, Illinois
01.2014 - 10.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Assistant Manager

Millrose Supper Club
South Barrington, IL
01.2012 - 04.2014
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

General Manager

IHOP
Crystal Lake, IL
02.1996 - 01.2012
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

Certified Nursing Assistant

McHenry County College
Crystal Lake, IL
01.2013

Certified Nursing Assistant - Nursing Assistance

McHenry County College
Crystal Lake, IL
10.1991

Skills

  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Incoming Call Management
  • Customer Service and Assistance
  • Information Updates
  • Customer Loyalty
  • Patient Care Assessment
  • Clear Patient Communication
  • Compassionate and Caring
  • Accurate Documentation

Timeline

Independant Owner

Vantel Pearls
02.2018 - 10.2021

General Manager

Ginos East
01.2014 - 10.2018

Assistant Manager

Millrose Supper Club
01.2012 - 04.2014

General Manager

IHOP
02.1996 - 01.2012

Certified Nursing Assistant

McHenry County College

Certified Nursing Assistant - Nursing Assistance

McHenry County College

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Shelly Amidei