Darshelly (Shelly) Anderson

Deliver items to customers from Walmart stores Inc.

Provide products and services with a joyful disposition. Answer calls and exceeding the quota on average of 95%. Provided prompt customer service with a friendly, and patient attitude. Very careful to adhere to company specific policies, procedures and compliance guidelines. I have a 4-star customer service satisfaction rating through app metrics system and communications. Resolved technical issues through step by step solutions.

• Enhanced executive productivity by efficiently managing schedules and appointments.
• Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
• Supported timely decision-making with thorough research and accurate data analysis.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
• Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.

• Improved client outcomes by implementing evidence-based practices and individualized care plans.
• Enhanced staff performance through regular supervision, training, and professional development opportunities.
• Streamlined case management processes for increased efficiency and improved service delivery.
• Developed strong community partnerships to enhance available resources and support for clients.
• Initiated multidisciplinary team collaboration, resulting in comprehensive care for clients with complex needs.
• Implemented data-driven decision-making to identify areas for improvement and drive programmatic changes.
• Promoted a strengths-based approach to empower clients and foster resilience in overcoming challenges.
• Ensured compliance with regulatory standards through meticulous documentation and accurate reporting.
• Led crisis interventions, providing critical support to clients during their most vulnerable moments.
• Championed diversity and inclusion within the team, fostering an environment that celebrated differences and promoted cultural competence.
• Conducted thorough assessments of client needs, developing targeted interventions for maximum impact.
• Maintained confidentiality of sensitive information while adhering to ethical guidelines in all aspects of practice.
• Recruited trained, and retained high-quality clinical staff to meet the growing demand for services in the community.
• Supported families experiencing crisis situations by facilitating wrap-around services tailored specifically to each unique situation.
• Mentored new social workers entering the field to promote professional growth and solidify foundational skills necessary for success.
• Coordinated with social, public and welfare agencies to obtain and provide client information.
• Visited homes and agencies to provide support and case management services to clients.
• Identified community resources to support clients.
• Provided crisis intervention, guidance and supportive counseling to clients.
• Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
• Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting over hundreds of families/ clients in acquiring needed aid.
• Used FACTS, ECMS, and CWIS systems and to create and prepare investigated reports and documentation.
• Monitored program performance and outcomes for successful delivery of services.
• Prepared reports for courts and participated in court proceedings in some cases weekly.
• Provided leadership, guidance and support to staff members.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
• Enhanced family stability by providing counseling, crisis intervention, and ongoing support for a diverse caseload.
• Reduced recidivism rates with effective case management, personalized interventions, and consistent followup.
• Facilitated successful reunifications by working collaboratively with families, foster parents, and legal representatives.
• Managed high-risk cases to ensure safety and well-being of children through timely assessments and appropriate interventions.
• Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
• Implemented evidence-based practices such as trauma-informed care when addressing the unique challenges faced by clients who experienced adversity or abuse.
• Mentored new social workers entering the field by sharing knowledge of best practices in case management and service coordination.
• Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.