Shelly Anderson
Waverly,Ohio
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
13
13
years of professional experience
Work History
Economic Development Administrator
Village of Waverly
Waverly, Ohio
06.2023 - Current
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Prepared reports on various projects for management review.
- Ensured on-time submission by meticulously completing all necessary paperwork with accuracy.
- Maintained positive working relationship with colleagues and superiors.
- Displayed exceptional communication skills and proficiently managed complex telephone conversations.
- Focused on identifying areas for improvement, facilitating decision-making process.
- Prompt and efficient identification of customer needs.
- Managed and oversaw client meetings to ensure effective communication of project updates.
- Established measurable project goals and assessed final outcomes.
- Developed and executed plans to optimize new possibilities.
- Proposed efficient solutions to problems related to efficiency, costs, or profits.
Council Clerk
Village of Waverly
07.2019 - Current
- Prepare for meetings and SEND, complete meeting minutes, attend meetings as specified by council and Planning commission
- Research information as needed for the mayor, Council and Planning Commission for on going projects and future meetings
- Communicate with Village Department supervisiors and other outside muncipalities and vendors as directed
- Finalize legislation once processed through council.
Account Examiner II
Ohio department of health
Columbus, Ohio
09.2019 - 07.2023
- Investigates accuracy of information in case records and on claims and determines appropriate sources of payment for medical services authorized by the Bureau of Health Services (BHS): reviews financial applications, medical applications, and other written information supplied by families and providers to determine whether health insurance benefits are available to BHS recipients; verifies insurance coverage by telephone or written communications with employers, health insurance carriers, providers, and families; accesses Medicaid's computerized MMIS/MITS data information system to verify Medicaid enrollments; uses computerized data system (e.g., CMACS) to code or correct electronic authorization files to reflect appropriate primary payers for authorized medical services; documents third party information and records contacts in recipient case records; reviews claims and Explanation of Benefits (EOBs) to determine potential third party payments; approves, rejects, or corrects claims
- Initiates and answers inquiries to and from families, providers, and insurance companies, and employers regarding case specific third-party questions, problems and issues
- Initiates actions to recover program expenditures when third party resources are determined to be available; verifies accountability of third party benefits in regard to specific dates and types of services; accesses Medicaid's computerized MMIS/MITS data information system to verify Medicaid charges or payments; reviews bureau expenditure reports to identify recoverable funds; contacts providers to assist with appropriate filing of third party claims; completes forms and provides documentation to the Ohio Department of Health Accounts Receivables Unit or the Attorney General's Claims Section in order to initiate collections
- Reviews invoices from insurance companies or employers for health insurance premiums due or paid and facilitates payments of reimbursements of premiums on behalf of BHS recipients; reviews information on IRS forms W-9 (e.g., unearned income) for completion and accuracy; submits W-9 forms to the state's central accounting office for vendor additions to Ohio Administrative Knowledge System (OAKS); obtains BHS provider numbers for payees from provider master file; receives invoices or documentation of payments of premiums; prepares invoices as necessary to facilitate bureau payments or reimbursements of premiums; prepares business letters using PC (e.g., word processing); monitors timing of payments and reimbursements of insurance premiums; maintains records of payments of health insurance
- Acts as a bureau representative for information gathering and transmission; participates in bureau sponsored workshops and in-service trainings for providers, staff and families; attends conferences, interagency meetings, unit meetings, and committee meetings as required by supervisor
- As assigned, serves as a member of a Disaster Recovery/Business Resumption team, Incident Response Team, or similar public health response team which may include the conduct of operations on a 24/7 basis at remote locations.
Office Manager & Credit/Collections Manager
Lute supply inc
03.2017 - 09.2019
- 2017 started as the credit/collections manager for 11 Lute Supply locations in 4 states
- Promoted to Office Manager in May 2018 while maintaining the Credit Manager position
- Responsibilities include processing customer credit applications for in house credit accounts
- Review business credit reports from Dunn & Bradstreet and personal credit reports from Transunion
- Request and review trade payment credit references for prospective credit applicants
- Credit approval or denial will then be determined
- Monitoring accounts receivable for past due balances and complete collection calls
- Generate and distribute Invoices daily and statements monthly via USPS Mail, email and fax
- Collect and post payments to A/R accounts daily
- Supervise and assign daily tasks for two accounting assistants daily
- My department creates and monitors vendor accounts
- Enter all vendor invoices for payment
- Research invoice issues, purchase order and credit memos for vendor accounts
- Process ACH payments and paper checks daily and weekly for vendors
- Reconcile two bank statements daily for the company operating accounts
- Reconcile two bank statements monthly for additional company accounts
- Daily banking operations
- My department is the direct contact for all eleven locations
- Process daily sales and verification of bank deposits reconciled to accounting reports
- Assist all locations in daily transactions, warranty and purchasing
- Procure and distribute all office supplies and cleaning supplies.
Certified Pharmacy Technician
Kroger Pharmacy
05.2016 - 03.2017
- Assist the Pharmacist in all aspects of retail pharmacy operations
- Exceptional customer service, cash register and telephone communication
- Process prescriptions and billed insurance companies accurately and efficiently
- Collected copayments and solved insurance issues
- Communicated with physician offices and staff with insurance issues and refill requests
- Maintained inventory levels and purchased stock
- Assisted patients with insurance coverage and copay requirements
- Trained new technicians in best pharmacy practices.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
10.2013 - 05.2016
- Assist the Pharmacist in all aspects of retail pharmacy operations
- Exceptional customer service, cash register and telephone communication
- Process prescriptions and billed insurance companies accurately and efficiently
- Collected copayments and solved insurance issues
- Communicated with physician offices and staff with insurance issues and refill requests
- Maintained inventory levels and purchased stock
- Assisted patients with insurance coverage and copay requirements
- Trained new technicians in best pharmacy practices.
Certified Pharmacy Technician
Rite Aid Pharmacy
01.2011 - 10.2013
- Assist the Pharmacist in all aspects of retail pharmacy operations
- Exceptional customer service, cash register and telephone communication
- Process prescriptions and billed insurance companies accurately and efficiently
- Collected copayments and solved insurance issues
- Communicated with physician offices and staff with insurance issues and refill requests
- Maintained inventory levels and purchased stock
- Assisted patients with insurance coverage and copay requirements
- Trained new technicians in best pharmacy practices.
Timeline
Economic Development Administrator
Village of Waverly
06.2023 - Current
Account Examiner II
Ohio department of health
09.2019 - 07.2023
Council Clerk
Village of Waverly
07.2019 - Current
Office Manager & Credit/Collections Manager
Lute supply inc
03.2017 - 09.2019
Certified Pharmacy Technician
Kroger Pharmacy
05.2016 - 03.2017
Senior Certified Pharmacy Technician
Walgreens Pharmacy
10.2013 - 05.2016
Certified Pharmacy Technician
Rite Aid Pharmacy
01.2011 - 10.2013
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