Shelly-Ann Andrews
Miramar
Summary
Accomplished Senior People Manager with extensive leadership experience in Recruitment and Retention, Talent and Organizational Development, Coaching and Training, Change Management and Diversity & Inclusion Management. Strategic thinker and tactical decision-maker able to access situations with precision and forecast realistic solutions that drive positive change.
Overview
14
14
years of professional experience
Work History
Regional Human Resources Leader
Wild Fork Foods
06.2023 - Current
- Maintained human resources regulatory compliance with local, state and federal laws
- Promoted and enabled necessary changes to align operations with strategic plans.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Directed DEI initiatives that enhanced workforce diversity and improved employee satisfaction
Talent Acquisition Consultant
Independent Contractor - Self Employed
11.2022 - 06.2023
- Supported management in developing and implementing personnel policies and procedures.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Sourced and screened candidates for HealthCare and Allied Health roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
Senior Manager - People Operations
Apple
08.2018 - 01.2023
- Trained and provided development opportunities for managers and staff, ensuring performance management goals are reviewed regularly and ongoing feedback is provided
- Facilitated and led developmental modules for Managers, Leads and greater team
- Created innovative solutions to strengthen diversity, inclusion, and cultural competencies across the store and market
- Led change management efforts to ensure new approach to various company initiates
- Enforced compliance with all state, federal and local employment laws
- Charged with management new store operating model after Covid-19 shut down, ensuring store team received necessary safety and new process trainings
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Developed and enforced company policy and procedures relating to human resources activity.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Provided perspective, insights and knowledge to stakeholders across market as inclusion and diversity subject matter expert.
Senior Retail at Home Experience Manager
Apple
04.2020 - 04.2021
- Led remote team of 200+ employees
- Created new employee engagement cadence ensuring a positive remote work experience for leaders and staff
- Collaborated with RCC and AHA leaders to track team performance and productivity
- Developed and improved performance of Retail at Home team by providing clear expectations, delivering performance feedback and follow up
- Coordinated Retail at Home Advisors transition back to store
People Manager
Apple
07.2016 - 08.2018
- Improved internal and external hiring strategies and processes resulting in achieving headcount guidance
- Negotiated 150+ employment offers annually
- Collaborated with Market Leader and Regional Recruiter to improve external hiring processes including sourcing, phone screens and hiring events
- Implemented effective performance management initiatives bringing leadership alignment
- Developed programs and policies on training, employee orientation, and mid-year and annual reviews
- Created and led HR projects including content for content for Connection Group
- Meetings, Development Forums and Benefit Talks for store team
- Revitalized development experience strategy resulting in strong succession bench and increased internal promotions
Store Manager
Victoria Secret
04.2014 - 07.2016
- Assessed, developed and changed talent at stores increasing performance in sales and customer satisfaction
- Created and facilitated Training and Development modules for managers and store leaders within South Florida region
- Evaluated and coached Store Manager peers on best practices to grow sales performance
- Developed and implemented performance and coaching strategies leading store to receive Top 10 Angels of Excellence Award for two consecutive years
Assistant Store Manager
Victoria Secret Long
07.2013 - 04.2014
- Owned recruiting, hiring, staffing and on boarding process for total store
- Reviewed, edited and approved weekly schedule for total store of 75+ associates
- Consistently exceeded expectations with store operation procedures
- Coordinated and facilitated trainings for total store team
Operations Manager
Victoria Secret
11.2010 - 07.2013
- Implemented strategies to reduce cash wrap shortages and improved operations at the
- Cash Wrap within store, district and company
- Facilitated store and district AIM (Associated Interested in Management) program
- Recruited and interviewed staff for department
Education
Bachelor of Arts - Human Resource Management & Business Management
Florida International University
Miami, FloridaSkills
- Team Leadership
- Staff Management
- Process Improvement
- Business Development
- Performance Management
- Training and Development
- Recruitment
- Coaching and mentoring
- Conflict Resolution
- Talent management
- Organizational Development
- Team Building
Timeline
Regional Human Resources Leader
Wild Fork Foods
06.2023 - Current
Talent Acquisition Consultant
Independent Contractor - Self Employed
11.2022 - 06.2023
Senior Retail at Home Experience Manager
Apple
04.2020 - 04.2021
Senior Manager - People Operations
Apple
08.2018 - 01.2023
People Manager
Apple
07.2016 - 08.2018
Store Manager
Victoria Secret
04.2014 - 07.2016
Assistant Store Manager
Victoria Secret Long
07.2013 - 04.2014
Operations Manager
Victoria Secret
11.2010 - 07.2013
Bachelor of Arts - Human Resource Management & Business Management
Florida International University
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