Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Shelly -ann Jack

Reciptonist
Orange,NJ

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Organized Call Center Agent offering Number-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Friendly Call Agent handles fast-paced call center settings. Offering excellence Skill and Skill abilities.

Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.

Knowledgeable Call Center Representative with experience assisting Industry customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Software and Software.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
9
9
years of post-secondary education

Work History

Call Center Agent

Swissport International
Arouca, Trinidad
12.2015 - 12.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to customer requests for products, services and company information.
  • Maintained and managed customer files and databases.
  • Assisted customers by answering questions and responding to inquiries.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Addressed customer account discrepancies and concerns.

Supervisor

DIGICEL Head Office
San Juan , Trinidad
12.2011 - 12.2014
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Tracked and prepared quarterly reports to present to leadership.
  • Identified individual employee's unique work styles and adapted management methods.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Monitored expenditures to mitigate risk of overages.

Site Supervisor

Trinidad Contractors Limited (TCL)
Toco, Trinidad
12.2006 - 12.2010
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Enhanced communication between construction management and personnel to facilitate smooth project completion.
  • Implemented best practices and safe operating procedures.
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
  • Initiated onsite safety program and properly trained team members to decrease injuries.

Education

Associate Degree In Councilling - Councilling Victims of Abuse

University of The West Indies (uwi)
St Agustine Trinidad
12.2020 - 12.2022

(GED) Graduated With Full Completion - Business Administration And Management

Sangre Grande Business College
Sangre Grande
12.1996 - 12.2000

Certificate - Certified Nursing Assistance

Scholar Edu Nursing Aide
Curepe
10.2014 - 12.2017

Skills

    Call center operations

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don't you dare underestimate the power of your own instinct.
Barbara Corcoran

Timeline

Associate Degree In Councilling - Councilling Victims of Abuse

University of The West Indies (uwi)
12.2020 - 12.2022

Call Center Agent

Swissport International
12.2015 - 12.2018

Certificate - Certified Nursing Assistance

Scholar Edu Nursing Aide
10.2014 - 12.2017

Supervisor

DIGICEL Head Office
12.2011 - 12.2014

Site Supervisor

Trinidad Contractors Limited (TCL)
12.2006 - 12.2010

(GED) Graduated With Full Completion - Business Administration And Management

Sangre Grande Business College
12.1996 - 12.2000
Shelly -ann JackReciptonist