Shelly-ann Spencer
46 Tuscany Drive, Prospect George Town ,Grand Cayman
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at collaborating and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Associate
Mutual Insurance
06.2024 - Current
- Explains various insurance policies and products to potential and existing clients, suggest modifications and updates, explain various insurance policies and products to potential and existing clients, guiding them toward the best coverage.
Front-End Associate
The Hub UCCI
01.2019 - 01.2020
- Greeting customers politely and professionally,
- Balancing cash float, communicating and managing customer relationship
- Issuing, and receiving inventory, inventory control.
- Worked flexible schedule and extra shifts to meet business needs.
Entrepreneur
Double Impact Restaurant & Bar
10.2011 - 09.2014
- Identifying business opportunities and ensuring quality products and service is delivered to customers daily.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Payroll
Sales Representative
McNELLIE TRUCKING & EQUIPMENT
01.2010 - 08.2011
- Matched customers with products based on their needs and desires, up-sell products, quoted prices, offer demos and presentations
- Maintained friendly and professional customer interaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Applied Science - Hospitality Management
University College of The Cayman Island
Grand Cayman01.2020
Skills
- Excellent written and verbal communication
- Critical thinking
- Ability to work independently or part of a team
- Leadership
- Microsoft office literate
- Multi-tasker
- Social Media
- Attention to detail
- Upselling
- Customer Needs Assessment
References
Available upon request.
Timeline
Sales Associate
Mutual Insurance
06.2024 - Current
Front-End Associate
The Hub UCCI
01.2019 - 01.2020
Entrepreneur
Double Impact Restaurant & Bar
10.2011 - 09.2014
Sales Representative
McNELLIE TRUCKING & EQUIPMENT
01.2010 - 08.2011
Associate of Applied Science - Hospitality Management
University College of The Cayman Island
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