Shelly-Ann Stewart
Apopka,FL
Summary
Experience multi-skilled professional with superior attention to detail and highly ethical nature. Trained and experienced in multiple areas . Highly motivated and positive individual with great organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Medical Assistant Intern
Orlando Health Institute For Learning
10.2023 - Current
Referral Coordinator
Orlando Health Medical Group-Pulmonary & Sleep Med
11.2022 - 10.2023
- Obtained prior authorization for office procedures.
- Entered patient data using Epic to document referrals and results.
- Followed up with clients and specialists offices to ensure referrals and appointments are up to date
- Built professional relationships with service providers.
- Obtained precertification and other benefits information on behalf of patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Nursing Assistant
Orlando Health, Orlando Regional Medical Center
02.2021 - 11.2022
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Identified and reported unsafe situations to RN to maintain adherence to safety protocols.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted patients with mobility needs, including moving to and from beds, bathroom, organizing wheelchairs and preparing assistive devices.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Health Unit Coordinator -HUC
Adventhealth Hospital
08.2021 - 03.2022
- Responded to patient call lights to expedite appropriate follow-through.
- Performed Clerical duties on a day to day basis
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assisted with processing patient admissions, transfers and discharges.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Assisted Charge Nurse and nursing staff to ensure the smooth running of the unit.
Customer Service Associate & Cashier
The Home Depot
03.2020 - 05.2021
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Cashiering
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests
- Assisted in answering phones and transferring calls
- Processed customer returns
- Assisted customers with online orders & in store pick-ups
Education
Certified Medical Assistant
Orlando Health Institute For Learning
Orlando, FLBachelor Of Science - Health Administration
Valencia College
Orlando, FLAssociate of Science - Business Administration (Executive Secretary)
National Council On Technical Training (NCTVET)
Montego Bay, Jamaica, W.I.Certificate For Completion of Basic Training - Police Officer-General Policing
Jamaica Police Academy
Twickenham Park, Spanish Town, Jamaica, W.I.Three (3) Year Teaching Diploma - Primary/Elementary Education
Sam Sharpe Teachers' College
Granville P.O. Box 40, St. James, JamaicaCXC Certificates - Math, English, Accounts, Biology, Social Studies
Caribbean Examinations Council (CXC)
Jamaica, W.I.High School Diploma -
Herbert Morrison Technical High School
Montego Bay, Jamaica, W.I.Skills
- Multi-skilled professional
- Retail Experience
- Customer Service
- Clerical Experience
- Healthcare Experience
- Referrals & Insurance Authorization Experience
- Patient Registration
- Medical Terminology
- Clinical Experience
Timeline
Medical Assistant Intern
Orlando Health Institute For Learning
10.2023 - Current
Referral Coordinator
Orlando Health Medical Group-Pulmonary & Sleep Med
11.2022 - 10.2023
Health Unit Coordinator -HUC
Adventhealth Hospital
08.2021 - 03.2022
Nursing Assistant
Orlando Health, Orlando Regional Medical Center
02.2021 - 11.2022
Customer Service Associate & Cashier
The Home Depot
03.2020 - 05.2021
Certified Medical Assistant
Orlando Health Institute For Learning
Bachelor Of Science - Health Administration
Valencia College
Associate of Science - Business Administration (Executive Secretary)
National Council On Technical Training (NCTVET)
Certificate For Completion of Basic Training - Police Officer-General Policing
Jamaica Police Academy
Three (3) Year Teaching Diploma - Primary/Elementary Education
Sam Sharpe Teachers' College
CXC Certificates - Math, English, Accounts, Biology, Social Studies
Caribbean Examinations Council (CXC)
High School Diploma -
Herbert Morrison Technical High School
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