Shelly-Ann Williams
Collingwood,Ontario
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Katherine's Château
08.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Supervisor/Server
Prime 79
04.2019 - 08.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
General Manager
The Strand
06.2016 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Server/Hostess
THE SANTUARY
01.2005 - 01.2012
- Company Overview: Kiawah Island Resort
- Provided exceptional customer service
- Took orders and delivered food
- Answered questions regarding the menu
- Worked closely with other wait staff and the kitchen to ensure the restaurant was operating efficiently
- Offered suggestions and recommendations, such as wine pairings
- Met with kitchen staff or managers daily prior to service to discuss that day's offerings preparation and ingredients used, especially if they may be a potential allergen to some diners
- Processed payment
- Greeted customers
- Cleaned tables and dining area
- Set tables
- Kiawah Island Resort
Server/Hostess
THE VINYARD RESTAURANT
02.2001 - 01.2005
- Company Overview: Mandeville, JA
- Provided exceptional customer service
- Took orders and delivered food
- Answered questions regarding the menu
- Worked closely with other wait staff and the kitchen to ensure the restaurant was operating efficiently
- Offered suggestions and recommendations, such as wine pairings
- Met with kitchen staff or managers daily prior to service to discuss that day's offerings preparation and ingredients used, especially if they may be a potential allergen to some diners
- Processed payment
- Greeted customers
- Cleaned tables and dining area
- Set tables
- Mandeville, JA
Education
Certificate - Hospitality
Astra Training Center
Mandeville, Ja01.2003
No Degree - General Studies
Knox Community College
Mandeville, Ja01.2001
Skills
- Microsoft Office Suite
- Social Media trending apps
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Customer relationship management
- Verbal and written communication
- Food and beverage preparation
- Fine-dining expertise
- Point of sale operation
- Strong work ethic
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Timeline
General Manager
Katherine's Château
08.2024 - Current
Supervisor/Server
Prime 79
04.2019 - 08.2024
General Manager
The Strand
06.2016 - 04.2019
Server/Hostess
THE SANTUARY
01.2005 - 01.2012
Server/Hostess
THE VINYARD RESTAURANT
02.2001 - 01.2005
Certificate - Hospitality
Astra Training Center
No Degree - General Studies
Knox Community College
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