Shelly Arteche
Hutto,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Warehouse Fulfillment Associate
Amazon
2000 E Pecan St, Pflugerville, Texas, 78660
11.2023 - 10.2024
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
- Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
- Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
- Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
- Streamlined order picking process with proper sequencing, reducing errors and increasing accuracy rates.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked with customers to pack items according to specific desires and requirements.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Order Taker
Taco Bell
1605 Pecan St
04.2024 - 07.2024
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Checked outgoing orders for accuracy before delivery.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Assisted in reducing order errors with meticulous attention to detail while inputting data.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Achieved timely fulfillment of orders by consistently meeting established deadlines.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
- Described menu items in detail and educated customers about meal options.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Consistently met or exceeded performance goals related to order volume, accuracy, and timeliness.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Streamlined order processing for increased efficiency by maintaining an organized and updated database.
- Actively participated in regular training sessions to stay up-to-date on industry trends, company policies, and best practices for efficient order taking.
- Resolved order discrepancies by conducting thorough investigations and implementing appropriate corrective actions.
- Suggested upgrades and additional items to meet upselling goals.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
- Provided valuable feedback for continuous improvement initiatives aimed at enhancing the overall ordering experience for customers.
- Ensured compliance with company policies and procedures during all stages of the order-taking process.
- Used downtime between customer orders to fulfill other guest services.
- Facilitated smooth handover processes between shifts by maintaining detailed records of ongoing transactions or issues requiring follow-up action from incoming staff members.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Maintained high levels of professionalism when interacting with customers, suppliers, and colleagues in various departments.
- Collaborated with the sales team to ensure seamless communication and coordination of orders.
- Increased repeat business by providing exceptional service and fostering strong client relationships.
- Entered orders into computer system quickly and in proper sequence.
- Supported inventory management efforts through accurate tracking of product availability and demand trends.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Received and followed pick sheets to gather merchandise for customer orders.
Package Handler
FedEx Ground
15904 Impact Way, Pflugerville, Texas, 78660
04.2024 - 07.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Cashier
Walmart
1548 FM 685, Pflugerville, Texas, 78660
08.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Warehouse Fulfillment Associate
Amazon
18625 Schultz Ln, Pflugerville, Texas, 78660
10.2022 - 11.2023
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
- Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Safely and securely loaded items to prevent damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Retail Sales Associate
ACE Cash Express Inc.
1420 Wells Branch Pkwy, Pflugerville, Texas, 78660
12.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Order Taker
Wendy's
400 Glacier View Ave, Palmer, Alaska, 99645
12.2021 - 09.2022
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Checked outgoing orders for accuracy before delivery.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Assisted in reducing order errors with meticulous attention to detail while inputting data.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Achieved timely fulfillment of orders by consistently meeting established deadlines.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
- Described menu items in detail and educated customers about meal options.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Consistently met or exceeded performance goals related to order volume, accuracy, and timeliness.
- Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Streamlined order processing for increased efficiency by maintaining an organized and updated database.
- Actively participated in regular training sessions to stay up-to-date on industry trends, company policies, and best practices for efficient order taking.
- Resolved order discrepancies by conducting thorough investigations and implementing appropriate corrective actions.
- Suggested upgrades and additional items to meet upselling goals.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
- Provided valuable feedback for continuous improvement initiatives aimed at enhancing the overall ordering experience for customers.
- Ensured compliance with company policies and procedures during all stages of the order-taking process.
- Used downtime between customer orders to fulfill other guest services.
- Facilitated smooth handover processes between shifts by maintaining detailed records of ongoing transactions or issues requiring follow-up action from incoming staff members.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Maintained high levels of professionalism when interacting with customers, suppliers, and colleagues in various departments.
- Collaborated with the sales team to ensure seamless communication and coordination of orders.
- Increased repeat business by providing exceptional service and fostering strong client relationships.
- Entered orders into computer system quickly and in proper sequence.
- Supported inventory management efforts through accurate tracking of product availability and demand trends.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
Sandwich Artist
Firehouse Subs
345 W 104th Ave #100, Anchorage, Alaska, 99515
04.2021 - 11.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Increased repeat customer visits by providing friendly and engaging service.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Assisted in menu development, introducing popular items that became customer favorites.
- Collaborated with management to address customer feedback, improving overall satisfaction.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Engaged with customers to gather feedback, using insights to refine service and offerings.
- Implemented creative sandwich specials, attracting more customers and boosting sales.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Streamlined sandwich-making process to reduce wait times for customers.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
Housekeeper
ANMC Patient Housing
4001 Tudor Centre Dr, Anchorage, Alaska, 99508
04.2021 - 11.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Retail Sales Associate
Kohl's
1200 N Muldoon Rd D, Anchorage, Alaska, 99504
08.2019 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Coordinated with stock team to expedite restocking of high-demand items.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Cashier
Walmart
7505 Debarr Rd, Anchorage, Alaska, 99507
11.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Associate of Arts - Human Resources
University of Anchorage Alaska
3150 Spine 2, Anchorage, Alaska, 9950801-2019
High School Diploma -
East Anchorage High School
4025 E Northern Lights Blvd, Anchorage, Alaska05-2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
Timeline
Order Taker
Taco Bell
04.2024 - 07.2024
Package Handler
FedEx Ground
04.2024 - 07.2024
Warehouse Fulfillment Associate
Amazon
11.2023 - 10.2024
Cashier
Walmart
08.2023 - 11.2023
Retail Sales Associate
ACE Cash Express Inc.
12.2022 - 08.2023
Warehouse Fulfillment Associate
Amazon
10.2022 - 11.2023
Order Taker
Wendy's
12.2021 - 09.2022
Sandwich Artist
Firehouse Subs
04.2021 - 11.2021
Housekeeper
ANMC Patient Housing
04.2021 - 11.2021
Retail Sales Associate
Kohl's
08.2019 - 08.2020
Cashier
Walmart
11.2018 - 07.2019
Associate of Arts - Human Resources
University of Anchorage Alaska
High School Diploma -
East Anchorage High School