Shelly Atcheson
Summary
Highly motivated and committed Podiatric Medical Assistant with proven history of 20+ years of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional driven to bring medical background and team-building skills to deadline-driven environments. Positive, upbeat, and empathetic with excellent communication and customer service skills.
At Coastal Foot Center, LLC, a dynamic Podiatric Medical Assistant showcased exceptional professionalism and a continuous learning mindset, significantly enhancing patient care and clinic efficiency. Expert in clinical procedures and EHR software, played a pivotal role in maintaining a coding error rate of less than 1%, demonstrating a profound impact on patient outcomes and company revenue.
Overview
24
24
years of professional experience
Work History
Podiatric Medical Assistant
Coastal Foot Center, LLC
01.2000 - 05.2024
- Provided unsurpassed podiatry service.
- Played a key role in the overall success of the clinic by consistently demonstrating professionalism, dedication, and commitment to excellence in all aspects of podiatric medical assistance.
- Enhanced practice reputation within community through compassionate patient care and excellent bedside manner.
- Optimized patient care by assisting physician with examinations, various treatments and bedside procedures (such as nail avulsions, cortisone injections, debridement, aspiration of cysts, and soft tissue lesions/masses).
- Supported patients' overall well-being through meticulous wound care, simple dressing changes, suture removals, and monitoring healing progress.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented patients' measured vital signs in clinical environment (blood pressure, heart rate, respiratory rate and temperature).
- Obtained patient medical history, medication information, allergies, current complaints and symptoms at intake.
- Scheduled ordered diagnostic testing and collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with interdisciplinary teams to deliver coordinated and comprehensive care for patients with complex podiatric needs.
- Acquired cross-training in surgical scheduling of podiatric outpatient procedures, coordinating processes (such as conducting patient pre-certification on proper insurance approvals for both medical care and appointments, scheduling pre-operative tests and ensuring results are expedited, scheduling surgical consultation and post-operative appointments) and routing all paperwork to meet both the facility and the surgeon's requirements.
- Explained procedures and post-operative instructions to patients to reduce anxieties and increase patient cooperation.
- Boosted patient satisfaction and helped improve patient outcomes through effective communication and education on relevant treatment plans and care.
- Partnered with medical and administrative personnel to promote patient-focused, engaging, and compassionate environment.
- Ensured a sterile environment by properly preparing examination rooms before each appointment and following strict sanitation protocols.
- Fortified clinic efficiency by furnishing needed medical supplies, instruments, and equipment for daily use. through sanitized, restocked, and organized exam rooms and medical equipment,.
- Updated inventory, expiration and medication logs to maintain current tracking documentation.
- Performed medical records management, including filing, organizing and scanning/faxing documents, adhering to strict confidentiality standards in compliance to HIPAA regulations.
- Bolstered the reduction of wait times by efficiently scheduling appointments and managing patient flow within the clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Fostered a welcoming atmosphere for patients by addressing their concerns, answering questions, providing reassurance during appointments and ensuring patient satisfaction throughout their care.
- Contributed to a positive workplace culture by collaborating with team members to address clinic needs and promote best practices in podiatric care.
- Streamlined administrative tasks such as maintaining patient records, billing, insurance processing, and coordinating referrals to other healthcare providers.
- Revitalized company revenue by implementing effective podiatry coding management and consistently maintaining a coding error rate of less than 1% for 8+ years.
- Collected and accurately posted payments from patients and insurance providers.
Education
Bachelor of Science - Biology Major For Pre-med
Campbell University
Buies Creek, NCSkills
- Direct Patient Care/Patient-focused Care
- Medical Terminology
- Podiatric Procedures Knowledge, Assistance, and Scheduling- Clinical, Surgical, and Diagnostic
- Clinical Documentation
- Electronic Health Records (EHR)/ Electronic Medical Records (EMR)
- Medical Billing and Coding
- Medical Office Administration
- Professionalism and Ethics
- Compassion
- Organizational Aptitude
- Detail-oriented Approach
- Continuous Learning Mindset
Timeline
Podiatric Medical Assistant
Coastal Foot Center, LLC
01.2000 - 05.2024
Bachelor of Science - Biology Major For Pre-med
Campbell University
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