Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shelly Baldwin

Chicago

Summary

Visionary and results-driven Human Resources leader and higher education professional with over 20 years of experience driving organizational growth, workforce development, and compliance excellence. Adept at designing and delivering innovative training programs, reducing turnover, and leading diversity, equity, and inclusion (DEI) initiatives. Combines strong academic instruction with practical HR leadership, guiding teams through complex operational challenges and transformative change. Proficient in designing and implementing HR strategies that improve employee engagement and retention in healthcare settings. Experienced in managing benefits and compliance while fostering a culture of safety and well-being among healthcare staff. Passionate about leveraging HR best practices to enhance operational efficiency and support the hospital’s mission of delivering quality patient care. Dedicated HR professional with over 10 years of experience in the hospital industry, skilled in talent acquisition and employee development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Human Resources People Lead Manager, Customer Service Supervisor, & Apparel Team Lead

Walmart
Evergreen
01.2014 - 07.2025
  • Lead HR strategy and operations for the facility, Managed and coordinated human resources functions, programs, and activities such as talent management, onboarding and employment processing, recruitment, training and development, workforce planning, labor relations, and affirmative action, FMLA/leave of absence administration, ADA accommodation, record keeping, employee safety, payroll administration, advising leadership on staffing, employee relations, and compliance. Implement HR initiatives that improve retention, streamline processes, and ensure alignment with corporate goals. Oversee training, scheduling, performance management, and employee engagement initiatives, and timekeeping. Mentor teams and support the development of future leaders within the organization. Implementation of programs, policies and procedures.
  • Managed daily customer service and department operations. Trained staff in compliance, customer service, and merchandising best practices. Improved workflows to enhance customer satisfaction and operational efficiency.
  • Dynamic human resource and sales professional with over 10 years of experience in driving revenue growth and enhancing customer satisfaction.
  • Proven track record in leading high-performing teams within the apparel industry, fostering a culture of excellence and accountability.
  • Skilled in developing and implementing strategic initiatives that optimize operational efficiency and improve sales performance.
  • Expert in talent acquisition and employee development, creating a motivated workforce that delivers exceptional customer service.
  • Strong interpersonal and communication skills, adept at building relationships with clients and stakeholders to achieve business objectives.
  • Data-driven decision maker with a keen eye for market trends and consumer insights to inform sales strategies.
  • Passionate about mentoring and coaching team members to exceed sales targets and enhance customer experiences.
  • Committed to fostering an inclusive work environment that empowers team members and drives collaborative success.

Compliance & Training Director, Associate Vice President

Program Services, Catholic Charities
Chicago
01.2009 - 12.2014
  • Directed compliance operations and designed comprehensive staff training programs. Ensured adherence to public health, federal, and state regulations for WIC and other programs. Conducted audits, risk assessments, and compliance evaluations. Directed multiple programs with oversight of compliance, operations, and budget management. Led strategic initiatives to expand services for underserved communities. Built partnerships to support program growth and sustainability.

Education

PhD - Organization and Management

Capella University
Chicago, IL
09.2017

MS - Early Childhood Education

Loyola University
Chicago, IL
06.2000

BS - Psychology

Loyola University
Chicago, IL
05.1988

Skills

  • Strategic HR Leadership
  • Training & Staff Development
  • Diversity, Equity & Inclusion (DEI)
  • Talent Acquisition & Retention
  • Regulatory Compliance (WIC, HR, Higher Ed)
  • Academic Instruction & Curriculum Design
  • Organizational Change Management
  • Systems: SPSS, MS Office, Proprietary HR Platforms

Certification

Obtaining SHRM Certificate- August 2025

Timeline

Human Resources People Lead Manager, Customer Service Supervisor, & Apparel Team Lead

Walmart
01.2014 - 07.2025

Compliance & Training Director, Associate Vice President

Program Services, Catholic Charities
01.2009 - 12.2014

PhD - Organization and Management

Capella University

MS - Early Childhood Education

Loyola University

BS - Psychology

Loyola University

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