Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Barth

Minonk,IL

Summary

Dynamic professional with a proven track record, excelling in cross-functional coordination and customer relationship management. Enhanced operational efficiency through predictive analytics and improved customer satisfaction by analyzing feedback. Known for exceptional communication and detail-oriented approach, fostering strong relationships that drive repeat business and positive outcomes.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

Steve and Nancy's Boardwalk
06.2018 - Current
  • Greeted guests upon arrival and offered assistance.
  • Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Multitasked to handle diverse customer needs in high-volume bar and restaurant setting, prioritizing tasks to keep up with challenging deadlines.
  • Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
  • Elevated customer support experience by adopting customer-first approach in all interactions.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.

Sr Material Handling Analyst

Rivian
09.2020 - 07.2025
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Reduced errors in data entry, instituting rigorous quality control checks.

Education

General

Roanoke Benson High School
Roanoke, IL
06-1986

Skills

  • Networking and relationship building
  • Customer relationship management
  • Inventory coordination
  • Inventory monitoring
  • Exceptional communication
  • Complaint handling
  • Strong interpersonal skills
  • Cross-functional coordination
  • Customer service
  • Detail-oriented
  • Payment processing
  • Financial transactions

Timeline

Sr Material Handling Analyst

Rivian
09.2020 - 07.2025

Customer Support Specialist

Steve and Nancy's Boardwalk
06.2018 - Current

General

Roanoke Benson High School

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Shelly Barth