Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Bash

Lehi

Summary

Experienced professional Implementation Manager with a proven track record in leading effective project execution. Strategic planner adept at process improvement and engaging clients. Emphasis on fostering team collaboration, adaptability, and delivering successful outcomes. Skilled in stakeholder communication, resource management, and providing high-impact solutions.

Overview

12
12
years of professional experience

Work History

Senior Implementation Manager

HealthEquity
08.2016 - Current
  • Strategic leader responsible for overseeing and executing all tactical tasks related to implementation projects
  • Identified client nuances, plan requirements, and contractual commitments to create non-standard solutions.
  • Owned discussions through consultative approach. Included analyzing, reviewing, and forecasting project expenditures and mitigating scope creep.
  • Mentored and train colleagues through formal training and day to day support.
  • Solved complex problems and provide guidance to our clients on maximization of up to 800 attendees.d
  • Solved complex problems and provided guidance to clients on maximization of HealthEquity tools and products.
  • Influenced clients to change behavior regarding health care administration.
  • Served as a trusted advisor to clients during projects, providing expert guidance and recommendations based on extensive industry experience and knowledge.
  • Managed the execution of multiple simultaneous projects while ensuring all projects were delivered on time and within budget.
  • Established strong relationships with clients through regular check-ins and progress updates, fostering long-term partnerships.
  • Coordinated with sales teams to identify potential upselling opportunities during the implementation process, increasing overall revenue.
  • Implemented continuous improvement initiatives within the team, resulting in greater efficiency and effectiveness in delivering solutions.
  • Collaborated with cross-functional teams to ensure timely delivery of quality solutions for clients.
  • Reduced project risks by conducting thorough assessments of potential challenges before beginning implementations, allowing proactive mitigation strategies to be put in place.

Founder & Interventionist

Thrive Addiction Recovery
10.2013 - 08.2016
  • Startup venture providing intervention services for individuals covering the spectrum of addictions.
  • Oversaw all aspects of business operations, including budgeting and customer relations.
  • Facilitated outreach and public relations through meetings, presentations, and industry events.
  • Provided emotional support and guidance to individuals struggling with addiction and their families throughout the intervention process.
  • Collaborated with treatment centers and healthcare professionals to ensure a seamless transition into addiction treatment programs.
  • Participated in ongoing training and professional development to stay current with best practices in addiction intervention.
  • Developed strong partnerships with key industry players, contributing to an increased market presence.
  • Represented organization at industry conferences and events.

Education

BA - Bachelor of Arts - Social Sciences

Ashford University

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Relationship building
  • Business process improvement
  • Project leadership
  • Project management

Timeline

Senior Implementation Manager

HealthEquity
08.2016 - Current

Founder & Interventionist

Thrive Addiction Recovery
10.2013 - 08.2016

BA - Bachelor of Arts - Social Sciences

Ashford University

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Shelly Bash