Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Batchelder

Independence,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient Human Resources performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.

Overview

27
27
years of professional experience

Work History

Talent Manager

Robert Half
Overland Park, KS
05.2021 - 05.2024
  • Developed and implemented talent acquisition strategies to attract top-level professionals.
  • Provided support in the recruitment process, including sourcing candidates, conducting interviews, and negotiating salaries.
  • Managed employee relations issues such as grievances, disciplinary actions, or other conflicts.
  • Created and maintained an effective onboarding program for new hires to ensure a successful transition into the organization.
  • Coached managers on best practices for recruiting, interviewing, selecting, hiring, and retaining talent.
  • Collaborated with department heads to identify staffing needs and develop job descriptions for open positions.
  • Analyzed data from applicant tracking systems to assess effectiveness of recruiting efforts.
  • Identified areas of improvement within the recruiting process by analyzing metrics such as time-to-fill ratios or cost per hire.
  • Maintained an up-to-date knowledge of industry trends related to Talent Management and Recruiting Strategies.

Human Resources Manager

Ronnie's Restaurant
Lenexa, KS
03.2017 - 05.2021
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Identified, screened and interviewed potential employees.
  • Conducted background checks and reference checks of prospective employees.
  • Created job postings, tracked applicants and maintained applicant database.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.

Sales & Marketing Coordinator

Examinetics
Overland Park, KS
03.2013 - 01.2017
  • Created promotional materials, including brochures, flyers, ads, and direct mail pieces.
  • Coordinated with the marketing team to ensure brand consistency in all campaigns.
  • Analyzed customer feedback and provided reports on trends to management.
  • Maintained relationships with clients through email campaigns, phone calls, and meetings.
  • Generated leads through cold-calling, networking events, trade shows.
  • Provided support to the sales team in order to reach monthly goals.
  • Compiled weekly and monthly reports of sales activities for management review.
  • Performed administrative tasks such as scheduling appointments or updating databases.
  • Responded promptly to customer inquiries via phone or email in a professional manner.
  • Directed and supervised staff performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Supported sales team members to drive growth and development.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.

New Business Development Manager

Zurich American Insurance
Overland Park, Kansas
08.2006 - 02.2011
  • Oversaw regional and local sales managers and staff.
  • Developed and significantly grew assigned territory 10% within first year.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Processed all new business documentation IE: Id cards, COI, Declaration Pages.
  • Managed a 16.8 Million Dollar Book of Business.
  • Processed All Renewal Business.
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Resolved customer complaints regarding sales and service.

Marriott Hotel

Event Coordinator/Sales Assistant
Overland Park, Kansas
07.1997 - 07.2006
  • Developed event themes and concepts to ensure successful execution of events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Monitored budgeting process for each event to ensure cost efficiency.
  • Sourced venues for events in accordance with client needs and preferences.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Analyzed customer feedback surveys filled out after each program in order to improve future programs and events.
  • Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
  • Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
  • Maintained an organized database of contacts using software applications like MS Excel and Access.

Education

MBA - Business Administration

University of Phoenix
Tempe, AZ
12-2018

BBA - Business Administration

Penn Foster College
Scottsdale, AZ
06-2015

Associate of Arts - English Literature

Penn Foster College
Scottsdale, AZ
01-2013

Skills

  • Interview techniques
  • Succession Planning
  • Job Analysis
  • Labor Relations
  • Employee Relations
  • Recruitment Strategies
  • Organizational Development
  • Retention Strategies
  • Marketing planning
  • Talent Acquisition
  • Recruitment Management
  • Teamwork and Collaboration
  • Time management abilities
  • Attention to Detail
  • Organizational Skills
  • Adaptability and Flexibility
  • Problem-Solving
  • Effective Communication
  • Microsoft Office
  • Salesforce CRM

Timeline

Talent Manager

Robert Half
05.2021 - 05.2024

Human Resources Manager

Ronnie's Restaurant
03.2017 - 05.2021

Sales & Marketing Coordinator

Examinetics
03.2013 - 01.2017

New Business Development Manager

Zurich American Insurance
08.2006 - 02.2011

Marriott Hotel

Event Coordinator/Sales Assistant
07.1997 - 07.2006

MBA - Business Administration

University of Phoenix

BBA - Business Administration

Penn Foster College

Associate of Arts - English Literature

Penn Foster College

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Shelly Batchelder