Shelly Battle
Store Manager
Fort Worth,TX
Summary
Versatile retail leader with 15+ years of experience in store management, driving sales growth, and optimizing inventory control processes. Proven track record of increasing revenue targets, reducing labor costs, and improving customer satisfaction. Skilled in training and mentoring employees, implementing effective marketing campaigns, and utilizing POS systems to track sales data and analyze trends. Proficient in conflict management, organizational skills, and team building. Possesses a strong background in retail management, inventory control, and customer service.
Overview
21
21
years of professional experience
Work History
Store Manager
Melrose Family Fashion
Fort Worth, TX
07.2024 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to increase sales and achieve revenue targets on a consistent basis
- Managed a team of 20 + employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize out of stocks while reducing excess inventory by 36%
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Implemented effective loss prevention measures resulting in a 32% reduction in inventory shrinkage
- Performed evaluations for staff members, providing constructive feedback and identifying areas for improvement
Cycling Manager/ Store Manager
Miss A
Dallas, Fort Worth
01.2024 - 07.2024
- Managed a team of 13 employees, providing training, coaching, and performance evaluations
- Created employee schedules to optimize staffing levels while continually giving excellent customer service
- Analyzed sales data to identify trends and opportunities for improvement in product assortment and merchandising strategies
- Conducted regular inventory audits to minimize shrinkage and ensure accurate stock counts
Store Manager
BDA, Inc.
Fort Worth, TX
04.2022 - 04.2023
- Company Overview: Specialty store with the highest profit in one year of opening
- Used effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Specialty store with the highest profit in one year of opening
Assistant Store Manager
Family Dollar
Cedartown, GA
10.2018 - 11.2019
- Maintained daily operations, including inventory management, staff scheduling, and customer service
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Increased overall store efficiency by streamlining processes for inventory management
- Contributed ideas during weekly meetings aimed at improving operational tasks throughout the store
Store Manager
Save a lot
Bremen, GA
07.2016 - 10.2018
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of 25 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Developed and optimized labor costs while keeping adequate coverage during peak hours
Builder
Meggitt Airframe Systems
Rockmart, GA
05.2007 - 07.2016
- Built rotor blade for helicopters and fuel tanks for KC 135 airplanes going by specific government policy and procedures
- Saved the company $50,000 due to quality inspection before building the product
- Followed standard operating procedures (SOPs) to ensure quality control and product consistency
- Performed regular inspections of machinery to identify any malfunctions or defects, promptly reporting them for repairs
- Monitored inventory levels of raw materials and supplies, notifying supervisors when reordering was necessary
Customer Service Representative
Cingular also atat
Cedartown, GA
02.2004 - 09.2007
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Education
GED -
Mceachern
Powder Springs, GA05.1997
Skills
- Budgeting
- Profit & Loss
- Team Building
- Mentoring
- Loss Prevention
- Cash Handling
- Recruiting
- Organizational skills
- Labor Cost Analysis
- Management
- Planograms
- Scheduling
- Fashion retail
- Payroll
- Merchandising
Timeline
Store Manager
Melrose Family Fashion
07.2024 - Current
Cycling Manager/ Store Manager
Miss A
01.2024 - 07.2024
Store Manager
BDA, Inc.
04.2022 - 04.2023
Assistant Store Manager
Family Dollar
10.2018 - 11.2019
Store Manager
Save a lot
07.2016 - 10.2018
Builder
Meggitt Airframe Systems
05.2007 - 07.2016
Customer Service Representative
Cingular also atat
02.2004 - 09.2007
GED -
Mceachern
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