Shelly Bennett, ARM
West Palm Beach,FL
Summary
Results driven Risk Manager with 30 years of experience identifying, quantifying and treating risks with efficient responses intended to support strategic initiatives aligned with organizational tolerances and goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Risk Management
Interim Healthcare, Inc.
05.2021 - Current
- Reduced operational risks by implementing comprehensive risk management framework and policies.
- Enhanced risk mitigation strategies through continuous monitoring and identification of emerging risks.
- Improved risk reporting creating more meaningful practices in support of sound decision making.
- Developed and delivered risk management training programs to improve staff knowledge and awareness of best practices.
- Ensured compliance with regulatory requirements by conducting regular audits and implementing necessary corrective actions.
- Optimized insurance spend by selecting retention levels, negotiating favorable terms with underwriters and reducing premium costs without compromising coverage.
- Established contractual standards and set required minimum insurance levels.
Corporate Risk Manager
The Stars Group
01.2019 - 07.2020
- Assisted with M&A activities by completing subject matter due diligence and executing integration plans.
- Audited Business Units identifying GBP 650,000 in duplicative cover and preventing gaps.
- Coordinated renewal activities, developing marketing strategies and directing procurement process for all non-benefit lines.
- Maintained awareness of Cybersecurity trends and drove complex cyber claims to settlement.
- Managed Insurance Broker relationship leveraging resources to support compliance and training needs.
- Budgeted Total Cost of Risk (TCOR) reconciling insurance related expenses.
Senior Manager, Risk Management
ADT LLC
07.2015 - 08.2018
- Achieved operational excellence by internalizing insurance and claims processes and implementing common sense best practices eliminating 95% of administrative fees.
- Acted as cross-functional Subject Matter Expert guiding stakeholders and delivering high-quality results.
- Established strong relationships with broker network, insurance vendors and stakeholders, ensuring collaborative environments and building trust.
- Customized reporting, creating measurable standards and setting Key Performance Indicators.
- Directed Insurable litigation activities driving cases to equitable closures.
- Significantly reduced administrative fees, optimizing accrual allocations and improving efficiency.
Risk Manager
R+L Carriers
03.2014 - 06.2015
- Improved company's risk index implementing comprehensive risk assessments and reporting mechanisms.
- Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.
- Developed strong relationships with internal stakeholders, promoting risk awareness, transparency and accountability.
- Lead catastrophic claims response team providing trauma counseling, grief counseling and post lost resources.
Director of Claims
ServiceMaster
03.2005 - 01.2008
- Improved claim resolution efficiency by implementing new Risk Information Systems and performance metrics.
- Reduced claim processing time streamlining procedures for faster decision making.
- Managed team of claims adjusters, fostering collaborative work environments to achieve department goals.
- Ensured appropriateness of insurance accrual developing actuarial forecasts bi-annually and adjusting reserve accordingly.
- Updated best practices and training modules following legislative changes to affected programs.
- Collaborated with other departments identifying trends in claims activity and developing loss prevention strategies.
- Established key performance metrics driving continuous improvement efforts.
Manager, Risk Management
Office Depot, Inc.
11.1999 - 01.2005
- Enhanced company reputation by developing innovative comprehensive risk management program.
- Assisted with creating a Business Continuity Plan, implementing and routinely testing effectiveness.
- Collaborated with various departments creating strong risk-aware culture that which promotes accountability and rewards successes.
- Leveraged industry best practices designing innovative methodologies and assessing internal and external risks.
- Conducted regular safety & loss prevention audits maintaining compliance and identifying training needs.
- Drove process improvements across all business units identifying synergies and eliminating duplicative efforts.
Education
Bachelor of Science - Insurance Finance
University of Hartford
West Hartford, CTSkills
- Enterprise Risk Management
- Insurance Procurement
- Continuity Planning
- Disaster Recovery
- Risk Mitigation
- Vendor Relationship Management
- Compliance Monitoring
- RFP Coordination
- Prioritizing and Planning
- Casualty Litigation Oversight
- C-suite Presenting and Reporting
Certification
ARM - Associate of Risk Management
Designated May 1997
Affiliations
- Risk and Insurance Management Society, National, Memphis, Palm Beach and Broward chapters.
- FL Society for Healthcare Risk Management & Patient Safety
- Palm Beach County Safety Counsel
Timeline
Director of Risk Management
Interim Healthcare, Inc.
05.2021 - Current
Corporate Risk Manager
The Stars Group
01.2019 - 07.2020
Senior Manager, Risk Management
ADT LLC
07.2015 - 08.2018
Risk Manager
R+L Carriers
03.2014 - 06.2015
Director of Claims
ServiceMaster
03.2005 - 01.2008
Manager, Risk Management
Office Depot, Inc.
11.1999 - 01.2005
Bachelor of Science - Insurance Finance
University of Hartford
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