Developed and implemented policies and procedures for casino operations.
Created and maintained a budget to ensure the financial stability of the casino.
Ensured compliance with all applicable laws, regulations, ordinances, and gaming rules.
Managed daily operations of slot machines, table games, sports betting, race book and other gaming activities in accordance with established standards.
Coordinated staff recruitment efforts including interviewing potential candidates and making hiring decisions.
Maintained accurate records of transactions related to gaming activities such as winnings, losses, payouts.
Reviewed monthly financial statements including income statements and balance sheets.
Resolved customer complaints and payout errors.
Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
Hotel/Bar/Casino General Manager
Howard Johnson Inn/Longhorn Saloon
Helena, MT
06.2008 - 06.2024
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Trained employees on duties, policies and procedures.
Tracked monthly sales to generate reports for business development planning.
Travel Agent
India Abroad
Sacramento
06.1991 - 06.2008
Assisted customers in selecting the best possible package with the least expense.
Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
Banker
Bank of America
Sacramento
06.1993 - 06.2003
Provided customer service to bank clients, answering inquiries and resolving complaints.
Advised customers on various banking products and services such as loans, investments, and credit cards.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Advised customers on bank products, services and financial planning options.
Completed daily cash balancing and operated ATMs.
Drove branch sales and portfolio growth by recommending various financial products to prospective customers.