Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shelly Bharadwaj

Greenacres,WA

Overview

33
33
years of professional experience

Work History

Bar/Casino Manager

Longhorn Saloon & Grill
Helena, MT
05.2009 - 06.2024
  • Developed and implemented policies and procedures for casino operations.
  • Created and maintained a budget to ensure the financial stability of the casino.
  • Ensured compliance with all applicable laws, regulations, ordinances, and gaming rules.
  • Managed daily operations of slot machines, table games, sports betting, race book and other gaming activities in accordance with established standards.
  • Coordinated staff recruitment efforts including interviewing potential candidates and making hiring decisions.
  • Maintained accurate records of transactions related to gaming activities such as winnings, losses, payouts.
  • Reviewed monthly financial statements including income statements and balance sheets.
  • Resolved customer complaints and payout errors.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.

Hotel/Bar/Casino General Manager

Howard Johnson Inn/Longhorn Saloon
Helena, MT
06.2008 - 06.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.

Travel Agent

India Abroad
Sacramento
06.1991 - 06.2008
  • Assisted customers in selecting the best possible package with the least expense.
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.

Banker

Bank of America
Sacramento
06.1993 - 06.2003
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Advised customers on bank products, services and financial planning options.
  • Completed daily cash balancing and operated ATMs.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.

Education

Real Estate

Sacramento City College
Sacramento, CA
06-1998

College AA

Sabeto Secondary School
Fiji Islands
12-1986

Skills

  • Technical knowledge
  • Employee Relations
  • Strong leadership
  • Teamwork and Collaboration
  • Goal Setting
  • Performance Management

Languages

English
Professional
Hindi
Professional
Punjabi
Professional
Urdu
Professional

Timeline

Bar/Casino Manager

Longhorn Saloon & Grill
05.2009 - 06.2024

Hotel/Bar/Casino General Manager

Howard Johnson Inn/Longhorn Saloon
06.2008 - 06.2024

Banker

Bank of America
06.1993 - 06.2003

Travel Agent

India Abroad
06.1991 - 06.2008

Real Estate

Sacramento City College

College AA

Sabeto Secondary School

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Shelly Bharadwaj