Shelly Bickford
Gorham,ME
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
13
13
years of professional experience
Work History
Office Manager
Mainely Plumbing & Heating
08.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Closing Agent
Lee's Family Trailer Sales & Service
03.2012 - 08.2016
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Enhanced client satisfaction by efficiently managing all closing tasks and ensuring timely completion.
- Assisted clients in understanding the intricacies of their contracts, resulting in informed decision making.
- Expedited the closing process for clients.
Education
Bachelor of Arts - Interior Design
Art Institute of Pittsburgh
Pittsburgh, PASkills
- Office management
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Payroll processing
- Bookkeeping
- Account reconciliation
- Human resources
- Supply management
Timeline
Office Manager
Mainely Plumbing & Heating
08.2016 - Current
Closing Agent
Lee's Family Trailer Sales & Service
03.2012 - 08.2016
Bachelor of Arts - Interior Design
Art Institute of Pittsburgh
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