Shelly Blythe

• Taking high volume inbound calls assisting cardholders with issues regarding their accounts. Worked with multiple systems within the financial Banking field. Respond via emails addressing issues regarding customer accounts.
• Handled Disputes
• Visa/MasterCard mobile token activation assistance
• Provided assistance to clients regarding Gift card inquiries for various merchants
• Processed credit card payment transactions
• Experience with Microsoft applications: Teams, Word, Excel

Supported patients and healthcare providers with benefit coverage inquiries.

Assisted in determining eligibility for affordability programs, facilitating financial aid for diabetes medications.

Managed high volumes of inbound calls to address general inquiries efficiently.

Conducted benefit verifications to clarify costs and coverage options.

Maintained call data logs for accurate record-keeping.

Provided navigation support through online portals for improved access.

Tracked medication shipments to ensure timely delivery.

Guided patients in accessing government-funded programs such as Medicaid, Medicare, and Tri Care.

• Handled high volume of inbound /Outbound calls to schedule appointments for all salon locations. Processed day to day sales transactions for a high volume of gift certificate transactions. Respond via email correspondence about various inquiries, Administrative duties /scanning, faxing of documents Manage room of employees with minimal supervision. Resolve customer complaints.